FCC Consumer Complaints – 27 February 2025
Introduction
The Federal Communications Commission recorded 1018 consumer complaints on 27 February 2025 relating to telecommunications services, complaint volume fell from 1057 complaints the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 511 complaints.
Key statistics
- Total complaints
- 1018
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (511)
- Most reported state/territory
- California (110)
Where the complaints came from
Reports recorded on 27 February 2025 show 1018 complaints originating from 686 cities across 50 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 110 | 10.8% |
| Texas | 82 | 8.1% |
| Florida | 81 | 8.0% |
| New York | 57 | 5.6% |
| Ohio | 40 | 3.9% |
| Pennsylvania | 39 | 3.8% |
| Michigan | 38 | 3.7% |
| Louisiana | 36 | 3.5% |
| Illinois | 34 | 3.3% |
| New Jersey | 33 | 3.2% |
| Other states and territories | 468 | 46.0% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 797 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 797 | 78.3% |
| Internet | 157 | 15.4% |
| TV | 39 | 3.8% |
| Radio | 15 | 1.5% |
| Accessibility | 9 | 0.9% |
| Emergency | 1 | 0.1% |
Phone complaints
797 complaints were recorded in this category, representing 78.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 511 | 64.1% |
| Billing | 118 | 14.8% |
| Availability (including rural call completion) | 45 | 5.6% |
| Equipment | 44 | 5.5% |
| Number Portability (keeping your number if you change providers) | 34 | 4.3% |
| Privacy | 17 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.4% |
| Interference (including signal jammers) | 9 | 1.1% |
| Junk Faxes | 6 | 0.8% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
157 complaints were recorded in this category, representing 15.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 67 | 42.7% |
| Availability | 40 | 25.5% |
| Interference | 16 | 10.2% |
| Speed | 15 | 9.6% |
| Equipment | 12 | 7.6% |
| Privacy | 7 | 4.5% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
39 complaints were recorded in this category, representing 3.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 33.3% |
| Availability | 7 | 17.9% |
| Indecency | 7 | 17.9% |
| Loud Commercials | 6 | 15.4% |
| Privacy | 3 | 7.7% |
| Equipment | 2 | 5.1% |
| Interference | 1 | 2.6% |
A broad mix of issues was reported in this category, with Billing, Availability and Indecency among the most common.
Unwanted calls
There were 511 complaints relating to unwanted calls on this date, representing 50.2% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 8 | 1.6% |
| (202) 771-0563 | 2 | 0.4% |
| (202) 920-0628 | 2 | 0.4% |
| (301) 363-7925 | 2 | 0.4% |
| (771) 249-1461 | 2 | 0.4% |
| (833) 832-8989 | 2 | 0.4% |
| (201) 468-6125 | 1 | 0.2% |
| (202) 983-3186 | 1 | 0.2% |
| (205) 308-7695 | 1 | 0.2% |
| (205) 794-5575 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 200-2515 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.