FCC Consumer Complaints – 28 February 2025
Introduction
On Friday, 28 February 2025, 956 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1018 complaints recorded the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 474 complaints.
Key statistics
- Total complaints
- 956
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (474)
- Most reported state/territory
- California (115)
Where the complaints came from
Reports recorded on 28 February 2025 show 956 complaints originating from 636 cities across 50 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 115 | 12.0% |
| Texas | 100 | 10.5% |
| Florida | 57 | 6.0% |
| Pennsylvania | 42 | 4.4% |
| New York | 40 | 4.2% |
| Virginia | 35 | 3.7% |
| Illinois | 33 | 3.5% |
| Michigan | 33 | 3.5% |
| Ohio | 33 | 3.5% |
| North Carolina | 31 | 3.2% |
| Other states and territories | 436 | 45.6% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. The largest number of complaints fell within Phone, which accounted for 765 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 765 | 80.0% |
| Internet | 121 | 12.7% |
| TV | 44 | 4.6% |
| Radio | 24 | 2.5% |
| Emergency | 2 | 0.2% |
Phone complaints
765 complaints were recorded in this category, representing 80.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 474 | 62.0% |
| Billing | 102 | 13.3% |
| Availability (including rural call completion) | 57 | 7.5% |
| Equipment | 51 | 6.7% |
| Number Portability (keeping your number if you change providers) | 34 | 4.4% |
| Privacy | 19 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.4% |
| Interference (including signal jammers) | 7 | 0.9% |
| Junk Faxes | 6 | 0.8% |
| Slamming (change of your carrier without permission) | 4 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
121 complaints were recorded in this category, representing 12.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 54 | 44.6% |
| Availability | 38 | 31.4% |
| Equipment | 12 | 9.9% |
| Speed | 9 | 7.4% |
| Interference | 4 | 3.3% |
| Privacy | 4 | 3.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
44 complaints were recorded in this category, representing 4.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 50.0% |
| Availability | 7 | 15.9% |
| Indecency | 5 | 11.4% |
| Loud Commercials | 5 | 11.4% |
| Equipment | 2 | 4.5% |
| Interference | 2 | 4.5% |
| Privacy | 1 | 2.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
474 complaints relating to unwanted calls were recorded on this date, accounting for 49.6% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-3699 | 5 | 1.1% |
| (714) 610-9283 | 3 | 0.6% |
| (855) 528-1418 | 3 | 0.6% |
| (877) 200-2515 | 2 | 0.4% |
| (877) 590-2678 | 2 | 0.4% |
| (201) 464-9445 | 1 | 0.2% |
| (202) 771-2823 | 1 | 0.2% |
| (202) 796-9039 | 1 | 0.2% |
| (205) 858-7032 | 1 | 0.2% |
| (205) 977-0532 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 200-3699 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.