FCC Consumer Complaints – 8 February 2025
Introduction
The Federal Communications Commission recorded 574 consumer complaints on Saturday, 8 February 2025 relating to telecommunications services, complaint volume fell from 1063 complaints the day before. Reports were received from 48 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 231 complaints recorded.
Key statistics
- Total complaints
- 574
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (231)
- Most reported state/territory
- California (67)
Where the complaints came from
Across 403 cities in 48 states and territories, a total of 574 complaints were recorded on 8 February 2025. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 67 | 11.7% |
| Texas | 42 | 7.3% |
| Washington | 41 | 7.1% |
| Florida | 37 | 6.4% |
| New York | 32 | 5.6% |
| New Jersey | 30 | 5.2% |
| North Carolina | 26 | 4.5% |
| Georgia | 22 | 3.8% |
| Ohio | 20 | 3.5% |
| Tennessee | 20 | 3.5% |
| Other states and territories | 237 | 41.3% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 395 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 395 | 68.8% |
| Internet | 111 | 19.3% |
| TV | 48 | 8.4% |
| Radio | 12 | 2.1% |
| Emergency | 5 | 0.9% |
| Accessibility | 3 | 0.5% |
Phone complaints
395 complaints were recorded in this category, representing 68.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 231 | 58.5% |
| Billing | 57 | 14.4% |
| Equipment | 30 | 7.6% |
| Availability (including rural call completion) | 29 | 7.3% |
| Number Portability (keeping your number if you change providers) | 17 | 4.3% |
| Privacy | 12 | 3.0% |
| Interference (including signal jammers) | 10 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.8% |
| Junk Faxes | 1 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
111 complaints were recorded in this category, representing 19.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 39 | 35.1% |
| Availability | 33 | 29.7% |
| Interference | 16 | 14.4% |
| Privacy | 9 | 8.1% |
| Equipment | 8 | 7.2% |
| Speed | 6 | 5.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
48 complaints were recorded in this category, representing 8.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 15 | 31.3% |
| Availability | 12 | 25.0% |
| Billing | 8 | 16.7% |
| Loud Commercials | 7 | 14.6% |
| Equipment | 3 | 6.3% |
| Privacy | 2 | 4.2% |
| Interference | 1 | 2.1% |
A broad mix of issues was reported in this category, with Indecency, Availability and Billing among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.