FCC Consumer Complaints – 9 February 2025
Introduction
On 9 February 2025, 417 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 574 complaints the previous day. Complaints were reported across 43 states and territories, with Texas slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 417
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (121)
- Most reported state/territory
- Texas (45)
Where the complaints came from
The 417 complaints recorded on 9 February 2025 originated from 301 cities across 43 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 45 | 10.8% |
| California | 42 | 10.1% |
| Washington | 35 | 8.4% |
| Florida | 27 | 6.5% |
| Ohio | 23 | 5.5% |
| Michigan | 21 | 5.0% |
| New York | 20 | 4.8% |
| Illinois | 17 | 4.1% |
| Pennsylvania | 17 | 4.1% |
| Arizona | 16 | 3.8% |
| Other states and territories | 154 | 36.9% |
Location highlight
California had the widest distribution of complaints, with reports originating from 35 different cities.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 254 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 254 | 60.9% |
| Internet | 103 | 24.7% |
| TV | 42 | 10.1% |
| Radio | 15 | 3.6% |
| Accessibility | 2 | 0.5% |
| Emergency | 1 | 0.2% |
Phone complaints
254 complaints were recorded in this category, representing 60.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 121 | 47.6% |
| Billing | 44 | 17.3% |
| Equipment | 24 | 9.4% |
| Availability (including rural call completion) | 21 | 8.3% |
| Privacy | 13 | 5.1% |
| Number Portability (keeping your number if you change providers) | 12 | 4.7% |
| Cramming (unauthorized charges on your phone bill) | 10 | 3.9% |
| Interference (including signal jammers) | 7 | 2.8% |
| Slamming (change of your carrier without permission) | 2 | 0.8% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
103 complaints were recorded in this category, representing 24.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 39 | 37.9% |
| Availability | 32 | 31.1% |
| Interference | 10 | 9.7% |
| Privacy | 8 | 7.8% |
| Speed | 8 | 7.8% |
| Equipment | 5 | 4.9% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
42 complaints were recorded in this category, representing 10.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 12 | 28.6% |
| Indecency | 12 | 28.6% |
| Loud Commercials | 12 | 28.6% |
| Interference | 3 | 7.1% |
| Availability | 2 | 4.8% |
| Equipment | 1 | 2.4% |
The remaining complaints in this category were spread across several issues, including Billing, Indecency and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.