FCC Consumer Complaints – 10 February 2025
Introduction
On 10 February 2025, 1122 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 417 complaints recorded the day before. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 428 complaints recorded.
Key statistics
- Total complaints
- 1122
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (428)
- Most reported state/territory
- California (105)
Where the complaints came from
Reports recorded on 10 February 2025 show 1122 complaints originating from 745 cities across 52 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 105 | 9.4% |
| Florida | 98 | 8.7% |
| Texas | 95 | 8.5% |
| Pennsylvania | 65 | 5.8% |
| New York | 59 | 5.3% |
| Virginia | 47 | 4.2% |
| Michigan | 45 | 4.0% |
| Ohio | 35 | 3.1% |
| Illinois | 33 | 2.9% |
| New Jersey | 33 | 2.9% |
| Other states and territories | 505 | 45.0% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 720 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 720 | 64.2% |
| TV | 187 | 16.7% |
| Internet | 186 | 16.6% |
| Radio | 18 | 1.6% |
| Accessibility | 7 | 0.6% |
| Emergency | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
720 complaints were recorded in this category, representing 64.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 428 | 59.4% |
| Billing | 104 | 14.4% |
| Availability (including rural call completion) | 63 | 8.8% |
| Equipment | 44 | 6.1% |
| Number Portability (keeping your number if you change providers) | 30 | 4.2% |
| Cramming (unauthorized charges on your phone bill) | 16 | 2.2% |
| Interference (including signal jammers) | 12 | 1.7% |
| Privacy | 11 | 1.5% |
| Junk Faxes | 10 | 1.4% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
187 complaints were recorded in this category, representing 16.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 107 | 57.2% |
| Availability | 43 | 23.0% |
| Billing | 15 | 8.0% |
| Loud Commercials | 8 | 4.3% |
| Interference | 6 | 3.2% |
| Equipment | 4 | 2.1% |
| Privacy | 3 | 1.6% |
Indecency and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
186 complaints were recorded in this category, representing 16.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 81 | 43.5% |
| Availability | 57 | 30.6% |
| Interference | 20 | 10.8% |
| Speed | 13 | 7.0% |
| Equipment | 8 | 4.3% |
| Privacy | 7 | 3.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 428 complaints relating to unwanted calls on this date, representing 38.1% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 14 | 3.3% |
| (346) 278-5124 | 2 | 0.5% |
| (202) 350-4733 | 1 | 0.2% |
| (202) 771-2771 | 1 | 0.2% |
| (205) 519-3092 | 1 | 0.2% |
| (206) 246-7758 | 1 | 0.2% |
| (206) 837-7474 | 1 | 0.2% |
| (208) 719-3266 | 1 | 0.2% |
| (210) 594-0070 | 1 | 0.2% |
| (210) 961-8524 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (877) 200-2515 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.