FCC Consumer Complaints – 11 February 2025
Introduction
A total of 1126 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Tuesday, 11 February 2025, complaint volume increased from 1122 complaints the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 559 complaints.
Key statistics
- Total complaints
- 1126
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (559)
- Most reported state/territory
- California (109)
Where the complaints came from
The 1126 complaints recorded on 11 February 2025 were submitted from 784 cities across 50 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 109 | 9.7% |
| Texas | 99 | 8.8% |
| New York | 77 | 6.8% |
| Florida | 66 | 5.9% |
| Washington | 53 | 4.7% |
| Pennsylvania | 50 | 4.4% |
| Georgia | 42 | 3.7% |
| Ohio | 41 | 3.6% |
| Colorado | 40 | 3.6% |
| New Jersey | 40 | 3.6% |
| Other states and territories | 509 | 45.2% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 851 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 851 | 75.6% |
| Internet | 162 | 14.4% |
| TV | 88 | 7.8% |
| Radio | 14 | 1.2% |
| Accessibility | 6 | 0.5% |
| Emergency | 4 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
851 complaints were recorded in this category, representing 75.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 559 | 65.7% |
| Billing | 118 | 13.9% |
| Availability (including rural call completion) | 50 | 5.9% |
| Equipment | 40 | 4.7% |
| Number Portability (keeping your number if you change providers) | 26 | 3.1% |
| Privacy | 15 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 14 | 1.6% |
| Interference (including signal jammers) | 13 | 1.5% |
| Junk Faxes | 9 | 1.1% |
| Slamming (change of your carrier without permission) | 7 | 0.8% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
162 complaints were recorded in this category, representing 14.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 77 | 47.5% |
| Availability | 43 | 26.5% |
| Speed | 14 | 8.6% |
| Privacy | 11 | 6.8% |
| Equipment | 9 | 5.6% |
| Interference | 8 | 4.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
88 complaints were recorded in this category, representing 7.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 44 | 50.0% |
| Billing | 27 | 30.7% |
| Availability | 9 | 10.2% |
| Loud Commercials | 4 | 4.5% |
| Interference | 2 | 2.3% |
| Equipment | 1 | 1.1% |
| Privacy | 1 | 1.1% |
Indecency and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 559 complaints relating to unwanted calls on this date, representing 49.6% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 15 | 2.7% |
| (877) 200-4023 | 8 | 1.4% |
| (855) 356-2569 | 3 | 0.5% |
| (479) 227-4066 | 2 | 0.4% |
| (479) 227-4885 | 2 | 0.4% |
| (844) 585-0366 | 2 | 0.4% |
| (866) 705-6003 | 2 | 0.4% |
| (888) 286-0654 | 2 | 0.4% |
| (888) 686-1982 | 2 | 0.4% |
| (888) 823-2160 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 200-2515 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.