FCC Consumer Complaints – 7 February 2025
Introduction
A total of 1063 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Friday, 7 February 2025, this was lower than the 1239 complaints recorded the previous day. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 481 complaints.
Key statistics
- Total complaints
- 1063
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (481)
- Most reported state/territory
- California (117)
Where the complaints came from
Reports recorded on 7 February 2025 show 1063 complaints originating from 728 cities across 49 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 117 | 11.0% |
| Florida | 82 | 7.7% |
| Texas | 70 | 6.6% |
| New York | 67 | 6.3% |
| Washington | 47 | 4.4% |
| Illinois | 43 | 4.0% |
| North Carolina | 38 | 3.6% |
| Colorado | 37 | 3.5% |
| Ohio | 37 | 3.5% |
| Virginia | 34 | 3.2% |
| Other states and territories | 490 | 46.1% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 772 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 772 | 72.6% |
| Internet | 173 | 16.3% |
| TV | 85 | 8.0% |
| Radio | 21 | 2.0% |
| Accessibility | 8 | 0.8% |
| Emergency | 4 | 0.4% |
Phone complaints
772 complaints were recorded in this category, representing 72.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 481 | 62.3% |
| Billing | 121 | 15.7% |
| Equipment | 64 | 8.3% |
| Availability (including rural call completion) | 48 | 6.2% |
| Number Portability (keeping your number if you change providers) | 22 | 2.8% |
| Cramming (unauthorized charges on your phone bill) | 18 | 2.3% |
| Junk Faxes | 6 | 0.8% |
| Interference (including signal jammers) | 5 | 0.6% |
| Privacy | 5 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
173 complaints were recorded in this category, representing 16.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 65 | 37.6% |
| Availability | 52 | 30.1% |
| Interference | 19 | 11.0% |
| Equipment | 18 | 10.4% |
| Privacy | 11 | 6.4% |
| Speed | 8 | 4.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
85 complaints were recorded in this category, representing 8.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 24 | 28.2% |
| Billing | 24 | 28.2% |
| Indecency | 17 | 20.0% |
| Interference | 10 | 11.8% |
| Equipment | 5 | 5.9% |
| Loud Commercials | 5 | 5.9% |
Complaints in this category covered a range of issues, including Availability, Billing and Indecency.
Unwanted calls
A total of 481 complaints relating to unwanted calls were recorded on this date, representing 45.2% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 18 | 3.7% |
| (855) 356-2569 | 3 | 0.6% |
| (313) 816-8168 | 2 | 0.4% |
| (318) 485-8859 | 2 | 0.4% |
| (318) 645-2050 | 2 | 0.4% |
| (318) 935-7825 | 2 | 0.4% |
| (443) 328-0872 | 2 | 0.4% |
| (754) 294-8357 | 2 | 0.4% |
| (877) 643-1609 | 2 | 0.4% |
| (877) 867-5139 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 200-2515 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.