FCC Consumer Complaints – 4 February 2025
Introduction
On 4 February 2025, 1050 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 910 complaints the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 485 complaints.
Key statistics
- Total complaints
- 1050
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (485)
- Most reported state/territory
- California (109)
Where the complaints came from
A total of 1050 complaints were recorded on 4 February 2025, with reports originating from 700 cities in 50 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 109 | 10.4% |
| Texas | 83 | 7.9% |
| Florida | 81 | 7.7% |
| New York | 56 | 5.3% |
| North Carolina | 46 | 4.4% |
| Washington | 45 | 4.3% |
| Utah | 42 | 4.0% |
| Virginia | 41 | 3.9% |
| Georgia | 40 | 3.8% |
| New Jersey | 38 | 3.6% |
| Other states and territories | 469 | 44.7% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 778 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 778 | 74.1% |
| Internet | 181 | 17.2% |
| TV | 64 | 6.1% |
| Radio | 15 | 1.4% |
| Accessibility | 7 | 0.7% |
| Emergency | 5 | 0.5% |
Phone complaints
778 complaints were recorded in this category, representing 74.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 485 | 62.3% |
| Billing | 115 | 14.8% |
| Availability (including rural call completion) | 60 | 7.7% |
| Equipment | 47 | 6.0% |
| Number Portability (keeping your number if you change providers) | 26 | 3.3% |
| Junk Faxes | 16 | 2.1% |
| Interference (including signal jammers) | 12 | 1.5% |
| Privacy | 9 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.8% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
181 complaints were recorded in this category, representing 17.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 76 | 42.0% |
| Availability | 48 | 26.5% |
| Speed | 19 | 10.5% |
| Equipment | 17 | 9.4% |
| Interference | 13 | 7.2% |
| Privacy | 8 | 4.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
64 complaints were recorded in this category, representing 6.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 46.9% |
| Availability | 12 | 18.8% |
| Indecency | 9 | 14.1% |
| Loud Commercials | 3 | 4.7% |
| Privacy | 3 | 4.7% |
| Equipment | 2 | 3.1% |
| Interference | 2 | 3.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 485 complaints relating to unwanted calls were recorded on this date, representing 46.2% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 8 | 1.6% |
| (877) 200-4023 | 8 | 1.6% |
| (704) 386-6899 | 3 | 0.6% |
| (754) 294-8357 | 2 | 0.4% |
| (833) 296-5703 | 2 | 0.4% |
| (202) 455-5951 | 1 | 0.2% |
| (202) 771-0318 | 1 | 0.2% |
| (203) 254-9902 | 1 | 0.2% |
| (208) 268-5298 | 1 | 0.2% |
| (208) 408-2951 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- Several business contact numbers were reported multiple times, with no single number clearly ahead of the others.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.