FCC Consumer Complaints – 3 February 2025
Introduction
A total of 910 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 3 February 2025, this was higher than the 397 complaints recorded the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 910
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (377)
- Most reported state/territory
- California (92)
Where the complaints came from
Across 629 cities in 51 states and territories, a total of 910 complaints were recorded on 3 February 2025. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 92 | 10.1% |
| Florida | 83 | 9.1% |
| Texas | 80 | 8.8% |
| New York | 54 | 5.9% |
| Ohio | 38 | 4.2% |
| Arizona | 36 | 4.0% |
| North Carolina | 32 | 3.5% |
| Illinois | 29 | 3.2% |
| Georgia | 27 | 3.0% |
| New Jersey | 27 | 3.0% |
| Other states and territories | 412 | 45.3% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 653 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 653 | 71.8% |
| Internet | 169 | 18.6% |
| TV | 48 | 5.3% |
| Radio | 20 | 2.2% |
| Emergency | 12 | 1.3% |
| Accessibility | 6 | 0.7% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
653 complaints were recorded in this category, representing 71.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 377 | 57.7% |
| Billing | 94 | 14.4% |
| Equipment | 57 | 8.7% |
| Availability (including rural call completion) | 51 | 7.8% |
| Number Portability (keeping your number if you change providers) | 21 | 3.2% |
| Cramming (unauthorized charges on your phone bill) | 16 | 2.5% |
| Junk Faxes | 13 | 2.0% |
| Interference (including signal jammers) | 12 | 1.8% |
| Privacy | 11 | 1.7% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
169 complaints were recorded in this category, representing 18.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 82 | 48.5% |
| Availability | 45 | 26.6% |
| Privacy | 16 | 9.5% |
| Speed | 13 | 7.7% |
| Interference | 7 | 4.1% |
| Equipment | 6 | 3.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
48 complaints were recorded in this category, representing 5.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 45.8% |
| Indecency | 10 | 20.8% |
| Availability | 6 | 12.5% |
| Interference | 4 | 8.3% |
| Loud Commercials | 4 | 8.3% |
| Equipment | 2 | 4.2% |
Billing and Indecency were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 377 complaints relating to unwanted calls on this date, representing 41.4% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 6 | 1.6% |
| (855) 356-2569 | 3 | 0.8% |
| (318) 494-2134 | 2 | 0.5% |
| (318) 668-5280 | 2 | 0.5% |
| (361) 732-5068 | 2 | 0.5% |
| (877) 200-4023 | 2 | 0.5% |
| (203) 220-2064 | 1 | 0.3% |
| (209) 703-7656 | 1 | 0.3% |
| (210) 399-5119 | 1 | 0.3% |
| (213) 256-6021 | 1 | 0.3% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Live Voice was reported slightly more often than other call types.
- (877) 200-2515 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.