FCC Consumer Complaints – 5 February 2025
Introduction
On 5 February 2025, 1228 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 1050 complaints recorded the day before. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 600 complaints recorded.
Key statistics
- Total complaints
- 1228
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (600)
- Most reported state/territory
- California (126)
Where the complaints came from
On 5 February 2025, the 1228 complaints recorded by the Federal Communications Commission were reported from 777 cities across 49 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 126 | 10.3% |
| Florida | 123 | 10.0% |
| Texas | 96 | 7.8% |
| New York | 66 | 5.4% |
| Illinois | 55 | 4.5% |
| North Carolina | 44 | 3.6% |
| Ohio | 38 | 3.1% |
| Pennsylvania | 37 | 3.0% |
| Washington | 37 | 3.0% |
| Tennessee | 36 | 2.9% |
| Other states and territories | 569 | 46.3% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 904 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 904 | 73.6% |
| Internet | 223 | 18.2% |
| TV | 70 | 5.7% |
| Radio | 22 | 1.8% |
| Accessibility | 7 | 0.6% |
| Emergency | 2 | 0.2% |
Phone complaints
904 complaints were recorded in this category, representing 73.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 600 | 66.4% |
| Billing | 107 | 11.8% |
| Availability (including rural call completion) | 73 | 8.1% |
| Equipment | 53 | 5.9% |
| Number Portability (keeping your number if you change providers) | 26 | 2.9% |
| Privacy | 15 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 14 | 1.5% |
| Junk Faxes | 8 | 0.9% |
| Interference (including signal jammers) | 7 | 0.8% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
223 complaints were recorded in this category, representing 18.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 92 | 41.3% |
| Availability | 73 | 32.7% |
| Interference | 19 | 8.5% |
| Equipment | 14 | 6.3% |
| Speed | 14 | 6.3% |
| Privacy | 11 | 4.9% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
70 complaints were recorded in this category, representing 5.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 35.7% |
| Availability | 23 | 32.9% |
| Indecency | 13 | 18.6% |
| Privacy | 4 | 5.7% |
| Interference | 2 | 2.9% |
| Loud Commercials | 2 | 2.9% |
| Equipment | 1 | 1.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
600 complaints relating to unwanted calls were recorded on this date, accounting for 48.9% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (425) 494-5690 | 6 | 1.0% |
| (636) 216-2873 | 3 | 0.5% |
| (323) 831-8693 | 2 | 0.3% |
| (636) 216-2878 | 2 | 0.3% |
| (660) 202-6213 | 2 | 0.3% |
| (201) 338-1602 | 1 | 0.2% |
| (201) 416-3308 | 1 | 0.2% |
| (202) 660-0450 | 1 | 0.2% |
| (202) 921-7203 | 1 | 0.2% |
| (206) 410-8089 | 1 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 13 | 2.2% |
| (425) 494-5690 | 6 | 1.0% |
| (877) 200-4023 | 3 | 0.5% |
| (225) 825-2616 | 2 | 0.3% |
| (833) 850-2528 | 2 | 0.3% |
| (948) 222-9913 | 2 | 0.3% |
| (201) 338-1602 | 1 | 0.2% |
| (202) 921-7203 | 1 | 0.2% |
| (205) 527-8347 | 1 | 0.2% |
| (206) 558-9752 | 1 | 0.2% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 200-2515 stood out as the most frequently reported business contact number.
- (425) 494-5690 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.