FCC Consumer Complaints – March 2025
Introduction
In March 2025, 25095 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 24874 complaints the previous month. The complaints came from 55 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 11479 complaints.
Key statistics
- Total complaints
- 25095
- Days with complaint data
- 31
- Days with complaints
- 31
- States & territories reporting
- 55
- Most common issue
- Unwanted Calls (11479)
- Most reported state/territory
- California (3025)
Daily complaint activity
The month averaged 809.5 complaints per day. The highest daily count was 1093 complaints on 11 March 2025, with 20 days recording more complaints than the monthly daily average. The lowest daily total was 344 complaints on 23 March 2025, well below the monthly average.
Each bar represents one day of the month. Taller bars indicate more complaints.
Where the complaints came from
In March 2025, the 25095 complaints recorded by the Federal Communications Commission were reported from 5517 cities across 55 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. Despite the overall distribution, a notable concentration at the city level was observed in District of Columbia, where Washington accounted for 90 of the 99 complaints recorded in the state.
The monthly distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | Share |
|---|---|---|
| California | 3025 | 12.1% |
| Texas | 2024 | 8.1% |
| Florida | 1891 | 7.5% |
| New York | 1438 | 5.7% |
| Pennsylvania | 1040 | 4.1% |
| North Carolina | 920 | 3.7% |
| Illinois | 884 | 3.5% |
| Ohio | 881 | 3.5% |
| Georgia | 851 | 3.4% |
| Michigan | 781 | 3.1% |
| Other states and territories | 11351 | 45.2% |
Location highlight
Nearly all complaints reported in District of Columbia originated from Washington.
What the complaints were about
Complaints recorded during the month related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 19146 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 19146 | 76.3% |
| Internet | 4013 | 16.0% |
| TV | 1204 | 4.8% |
| Radio | 459 | 1.8% |
| Accessibility | 159 | 0.6% |
| Emergency | 96 | 0.4% |
| Request for Dispute Assistance | 18 | 0.1% |
Phone complaints
19146 complaints were recorded in this category during the month, representing 76.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 11479 | 60.0% |
| Billing | 3202 | 16.7% |
| Availability (including rural call completion) | 1366 | 7.1% |
| Equipment | 1108 | 5.8% |
| Number Portability (keeping your number if you change providers) | 711 | 3.7% |
| Cramming (unauthorized charges on your phone bill) | 379 | 2.0% |
| Privacy | 355 | 1.9% |
| Interference (including signal jammers) | 267 | 1.4% |
| Junk Faxes | 216 | 1.1% |
| Slamming (change of your carrier without permission) | 55 | 0.3% |
| Rural Call Completion | 2 | 0.0% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
4013 complaints were recorded in this category during the month, representing 16.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 1715 | 42.7% |
| Availability | 1093 | 27.2% |
| Interference | 366 | 9.1% |
| Speed | 338 | 8.4% |
| Equipment | 295 | 7.4% |
| Privacy | 206 | 5.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
1204 complaints were recorded in this category during the month, representing 4.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 447 | 37.1% |
| Availability | 273 | 22.7% |
| Indecency | 185 | 15.4% |
| Loud Commercials | 133 | 11.0% |
| Interference | 68 | 5.6% |
| Equipment | 61 | 5.1% |
| Privacy | 32 | 2.7% |
A broad mix of issues was reported in this category, with Billing, Availability and Indecency among the most common.
Radio complaints
459 complaints were recorded in this category during the month, representing 1.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 152 | 33.1% |
| Pirate Radio | 103 | 22.4% |
| Availability | 91 | 19.8% |
| Indecency | 59 | 12.9% |
| Commercials/Promotions | 19 | 4.1% |
| Billing | 13 | 2.8% |
| Equipment | 11 | 2.4% |
A broad mix of issues was reported in this category, with Interference, Pirate Radio and Availability among the most common.
Accessibility complaints
159 complaints were recorded in this category during the month, representing 0.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Closed Captioning on TV | 64 | 40.3% |
| Closed Captioning over the Internet | 46 | 28.9% |
| Telecommunications Relay Service (TRS) | 25 | 15.7% |
| Emergency Information on TV | 6 | 3.8% |
| Hearing Aid Compatibility of Wireless Phones | 3 | 1.9% |
| Video Description | 3 | 1.9% |
The largest share of complaints in this category related to Closed Captioning on TV and Closed Captioning over the Internet, with fewer reports falling into other issue types.
Emergency complaints
96 complaints were recorded in this category during the month, representing 0.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Phone | 34 | 35.4% |
| Interference | 28 | 29.2% |
| Other | 24 | 25.0% |
| Tower | 10 | 10.4% |
The largest share of complaints in this category related to Phone and Interference, with fewer reports falling into other issue types.
Unwanted calls
11479 complaints relating to unwanted calls were recorded on this date, accounting for 45.7% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (773) 466-7206 | 11 | 0.1% |
| (800) 733-2767 | 10 | 0.1% |
| (216) 428-2570 | 7 | 0.1% |
| (636) 323-8122 | 6 | 0.1% |
| (771) 249-1682 | 6 | 0.1% |
| (562) 543-2523 | 5 | 0.0% |
| (562) 645-4868 | 4 | 0.0% |
| (771) 249-1410 | 4 | 0.0% |
| (857) 382-7461 | 4 | 0.0% |
| (877) 301-6805 | 4 | 0.0% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 746-6947 | 97 | 0.8% |
| (877) 200-5098 | 56 | 0.5% |
| (877) 201-1356 | 41 | 0.4% |
| (318) 210-8486 | 29 | 0.3% |
| (888) 324-9086 | 23 | 0.2% |
| (877) 556-9255 | 21 | 0.2% |
| (877) 200-3699 | 17 | 0.1% |
| (877) 201-1047 | 15 | 0.1% |
| (877) 201-1379 | 15 | 0.1% |
| (877) 200-5884 | 13 | 0.1% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 746-6947 was reported slightly more often than other business contact numbers.
- (773) 466-7206 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.