FCC Consumer Complaints – 28 March 2025
Introduction
A total of 965 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 28 March 2025, this was lower than the 985 complaints recorded the previous day. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 477 complaints.
Key statistics
- Total complaints
- 965
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (477)
- Most reported state/territory
- California (120)
Where the complaints came from
Reports recorded on 28 March 2025 show 965 complaints originating from 612 cities across 49 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 120 | 12.4% |
| Texas | 79 | 8.2% |
| Florida | 78 | 8.1% |
| New York | 46 | 4.8% |
| North Carolina | 45 | 4.7% |
| Pennsylvania | 43 | 4.5% |
| Colorado | 37 | 3.8% |
| Georgia | 36 | 3.7% |
| Illinois | 32 | 3.3% |
| Washington | 32 | 3.3% |
| Other states and territories | 417 | 43.2% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 745 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 745 | 77.2% |
| Internet | 147 | 15.2% |
| TV | 49 | 5.1% |
| Radio | 16 | 1.7% |
| Accessibility | 6 | 0.6% |
| Emergency | 2 | 0.2% |
Phone complaints
745 complaints were recorded in this category, representing 77.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 477 | 64.0% |
| Billing | 110 | 14.8% |
| Availability (including rural call completion) | 56 | 7.5% |
| Equipment | 39 | 5.2% |
| Number Portability (keeping your number if you change providers) | 28 | 3.8% |
| Cramming (unauthorized charges on your phone bill) | 16 | 2.1% |
| Privacy | 8 | 1.1% |
| Interference (including signal jammers) | 7 | 0.9% |
| Junk Faxes | 2 | 0.3% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
147 complaints were recorded in this category, representing 15.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 64 | 43.5% |
| Availability | 42 | 28.6% |
| Interference | 16 | 10.9% |
| Speed | 13 | 8.8% |
| Equipment | 11 | 7.5% |
| Privacy | 1 | 0.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
49 complaints were recorded in this category, representing 5.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 44.9% |
| Availability | 10 | 20.4% |
| Indecency | 8 | 16.3% |
| Equipment | 4 | 8.2% |
| Loud Commercials | 3 | 6.1% |
| Interference | 1 | 2.0% |
| Privacy | 1 | 2.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
477 complaints relating to unwanted calls were recorded on this date, accounting for 49.4% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 746-6947 | 12 | 2.5% |
| (877) 200-5098 | 4 | 0.8% |
| (866) 450-3332 | 3 | 0.6% |
| (202) 788-5346 | 1 | 0.2% |
| (202) 988-9696 | 1 | 0.2% |
| (208) 917-2032 | 1 | 0.2% |
| (209) 851-4468 | 1 | 0.2% |
| (214) 385-4023 | 1 | 0.2% |
| (216) 800-8905 | 1 | 0.2% |
| (216) 877-1390 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Unwanted call complaints were spread across multiple call types with similar counts.
- (833) 746-6947 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.