FCC Consumer Complaints – 27 March 2025
Introduction
The Federal Communications Commission recorded 985 consumer complaints on Thursday, 27 March 2025 relating to telecommunications services, this was lower than the 1033 complaints recorded the previous day. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 497 complaints.
Key statistics
- Total complaints
- 985
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (497)
- Most reported state/territory
- California (121)
Where the complaints came from
The 985 complaints recorded on 27 March 2025 originated from 661 cities across 49 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 121 | 12.3% |
| Florida | 98 | 9.9% |
| Texas | 89 | 9.0% |
| New York | 64 | 6.5% |
| North Carolina | 41 | 4.2% |
| Pennsylvania | 40 | 4.1% |
| Michigan | 36 | 3.7% |
| Illinois | 33 | 3.4% |
| Ohio | 33 | 3.4% |
| Arizona | 30 | 3.0% |
| Other states and territories | 400 | 40.6% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 789 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 789 | 80.1% |
| Internet | 142 | 14.4% |
| TV | 40 | 4.1% |
| Radio | 9 | 0.9% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
| Emergency | 1 | 0.1% |
Phone complaints
789 complaints were recorded in this category, representing 80.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 497 | 63.0% |
| Billing | 101 | 12.8% |
| Availability (including rural call completion) | 62 | 7.9% |
| Equipment | 41 | 5.2% |
| Number Portability (keeping your number if you change providers) | 26 | 3.3% |
| Privacy | 17 | 2.2% |
| Interference (including signal jammers) | 15 | 1.9% |
| Junk Faxes | 15 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.6% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
142 complaints were recorded in this category, representing 14.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 64 | 45.1% |
| Availability | 36 | 25.4% |
| Interference | 14 | 9.9% |
| Privacy | 11 | 7.7% |
| Speed | 10 | 7.0% |
| Equipment | 7 | 4.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
40 complaints were recorded in this category, representing 4.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 35.0% |
| Availability | 13 | 32.5% |
| Indecency | 4 | 10.0% |
| Equipment | 3 | 7.5% |
| Loud Commercials | 3 | 7.5% |
| Privacy | 2 | 5.0% |
| Interference | 1 | 2.5% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 497 complaints relating to unwanted calls on this date, representing 50.5% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-5098 | 9 | 1.8% |
| (833) 746-6947 | 4 | 0.8% |
| (844) 362-5893 | 2 | 0.4% |
| (201) 425-4977 | 1 | 0.2% |
| (202) 771-2802 | 1 | 0.2% |
| (202) 831-9072 | 1 | 0.2% |
| (209) 215-2438 | 1 | 0.2% |
| (209) 432-5654 | 1 | 0.2% |
| (229) 526-3543 | 1 | 0.2% |
| (251) 315-5728 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 200-5098 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.