FCC Consumer Complaints – 26 March 2025
Introduction
On Wednesday, 26 March 2025, the Federal Communications Commission recorded 1033 consumer complaints relating to telecommunications services, complaint volume increased from 1001 complaints the previous day. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 531 complaints.
Key statistics
- Total complaints
- 1033
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (531)
- Most reported state/territory
- California (116)
Where the complaints came from
The 1033 complaints recorded on 26 March 2025 originated from 676 cities across 49 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 116 | 11.2% |
| Texas | 94 | 9.1% |
| New York | 76 | 7.4% |
| Florida | 70 | 6.8% |
| North Carolina | 50 | 4.8% |
| Ohio | 42 | 4.1% |
| Virginia | 37 | 3.6% |
| New Jersey | 33 | 3.2% |
| Georgia | 31 | 3.0% |
| Arizona | 29 | 2.8% |
| Other states and territories | 454 | 43.9% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 803 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 803 | 77.7% |
| Internet | 162 | 15.7% |
| TV | 41 | 4.0% |
| Radio | 19 | 1.8% |
| Accessibility | 4 | 0.4% |
| Emergency | 4 | 0.4% |
Phone complaints
803 complaints were recorded in this category, representing 77.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 531 | 66.1% |
| Billing | 110 | 13.7% |
| Availability (including rural call completion) | 57 | 7.1% |
| Equipment | 38 | 4.7% |
| Number Portability (keeping your number if you change providers) | 26 | 3.2% |
| Privacy | 14 | 1.7% |
| Junk Faxes | 9 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.0% |
| Interference (including signal jammers) | 8 | 1.0% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
162 complaints were recorded in this category, representing 15.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 77 | 47.5% |
| Availability | 40 | 24.7% |
| Speed | 19 | 11.7% |
| Interference | 11 | 6.8% |
| Equipment | 9 | 5.6% |
| Privacy | 6 | 3.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
41 complaints were recorded in this category, representing 4.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 31.7% |
| Availability | 11 | 26.8% |
| Loud Commercials | 7 | 17.1% |
| Equipment | 4 | 9.8% |
| Interference | 3 | 7.3% |
| Indecency | 2 | 4.9% |
| Privacy | 1 | 2.4% |
A broad mix of issues was reported in this category, with Billing, Availability and Loud Commercials among the most common.
Unwanted calls
A total of 531 complaints relating to unwanted calls were recorded on this date, representing 51.4% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-5098 | 10 | 1.9% |
| (833) 746-6947 | 8 | 1.5% |
| (877) 201-1356 | 3 | 0.6% |
| (760) 594-9802 | 2 | 0.4% |
| (877) 556-9255 | 2 | 0.4% |
| (201) 952-8661 | 1 | 0.2% |
| (202) 758-7560 | 1 | 0.2% |
| (202) 949-8633 | 1 | 0.2% |
| (205) 416-2384 | 1 | 0.2% |
| (213) 255-5781 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 200-5098 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.