FCC Consumer Complaints – 25 March 2025
Introduction
A total of 1001 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Tuesday, 25 March 2025, complaint volume increased from 959 complaints the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 495 complaints.
Key statistics
- Total complaints
- 1001
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (495)
- Most reported state/territory
- California (113)
Where the complaints came from
The 1001 complaints recorded on 25 March 2025 originated from 698 cities across 51 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 113 | 11.3% |
| Texas | 83 | 8.3% |
| Florida | 71 | 7.1% |
| New York | 63 | 6.3% |
| Ohio | 51 | 5.1% |
| Illinois | 46 | 4.6% |
| New Jersey | 37 | 3.7% |
| Colorado | 36 | 3.6% |
| Georgia | 36 | 3.6% |
| Michigan | 34 | 3.4% |
| Other states and territories | 430 | 43.0% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 810 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 810 | 80.9% |
| Internet | 136 | 13.6% |
| TV | 31 | 3.1% |
| Radio | 12 | 1.2% |
| Accessibility | 10 | 1.0% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
810 complaints were recorded in this category, representing 80.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 495 | 61.1% |
| Billing | 139 | 17.2% |
| Availability (including rural call completion) | 54 | 6.7% |
| Equipment | 50 | 6.2% |
| Number Portability (keeping your number if you change providers) | 20 | 2.5% |
| Privacy | 15 | 1.9% |
| Junk Faxes | 12 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.4% |
| Interference (including signal jammers) | 11 | 1.4% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
136 complaints were recorded in this category, representing 13.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 55 | 40.4% |
| Availability | 42 | 30.9% |
| Interference | 13 | 9.6% |
| Equipment | 12 | 8.8% |
| Speed | 9 | 6.6% |
| Privacy | 5 | 3.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
31 complaints were recorded in this category, representing 3.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 12 | 38.7% |
| Availability | 8 | 25.8% |
| Indecency | 5 | 16.1% |
| Equipment | 2 | 6.5% |
| Loud Commercials | 2 | 6.5% |
| Privacy | 1 | 3.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 495 complaints relating to unwanted calls were recorded on this date, representing 49.5% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 746-6947 | 12 | 2.4% |
| (877) 200-5098 | 8 | 1.6% |
| (877) 201-1356 | 4 | 0.8% |
| (877) 200-3699 | 3 | 0.6% |
| (213) 982-3186 | 2 | 0.4% |
| (866) 574-9698 | 2 | 0.4% |
| (877) 556-9255 | 2 | 0.4% |
| (201) 279-1896 | 1 | 0.2% |
| (202) 224-3344 | 1 | 0.2% |
| (202) 257-3260 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Unwanted call complaints were spread across multiple call types with similar counts.
- (833) 746-6947 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.