FCC Consumer Complaints – 24 March 2025
Introduction
On Monday, 24 March 2025, the Federal Communications Commission recorded 959 consumer complaints relating to telecommunications services, this represented an increase from the 344 complaints recorded the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 470 complaints.
Key statistics
- Total complaints
- 959
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (470)
- Most reported state/territory
- California (127)
Where the complaints came from
The 959 complaints recorded on 24 March 2025 originated from 639 cities across 51 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 127 | 13.2% |
| Texas | 85 | 8.9% |
| Florida | 65 | 6.8% |
| New York | 50 | 5.2% |
| Georgia | 45 | 4.7% |
| Pennsylvania | 41 | 4.3% |
| Illinois | 34 | 3.5% |
| Virginia | 33 | 3.4% |
| Ohio | 30 | 3.1% |
| North Carolina | 28 | 2.9% |
| Other states and territories | 421 | 43.9% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 742 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 742 | 77.4% |
| Internet | 156 | 16.3% |
| TV | 36 | 3.8% |
| Radio | 14 | 1.5% |
| Emergency | 6 | 0.6% |
| Accessibility | 5 | 0.5% |
Phone complaints
742 complaints were recorded in this category, representing 77.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 470 | 63.3% |
| Billing | 118 | 15.9% |
| Availability (including rural call completion) | 45 | 6.1% |
| Equipment | 37 | 5.0% |
| Number Portability (keeping your number if you change providers) | 27 | 3.6% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.8% |
| Privacy | 13 | 1.8% |
| Junk Faxes | 12 | 1.6% |
| Interference (including signal jammers) | 6 | 0.8% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
156 complaints were recorded in this category, representing 16.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 75 | 48.1% |
| Availability | 38 | 24.4% |
| Interference | 16 | 10.3% |
| Equipment | 12 | 7.7% |
| Speed | 9 | 5.8% |
| Privacy | 6 | 3.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
36 complaints were recorded in this category, representing 3.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 47.2% |
| Availability | 7 | 19.4% |
| Indecency | 4 | 11.1% |
| Equipment | 3 | 8.3% |
| Interference | 3 | 8.3% |
| Loud Commercials | 2 | 5.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 470 complaints relating to unwanted calls were recorded on this date, representing 49% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 746-6947 | 7 | 1.5% |
| (857) 382-7461 | 4 | 0.9% |
| (877) 201-1356 | 3 | 0.6% |
| (202) 979-0360 | 1 | 0.2% |
| (205) 875-9766 | 1 | 0.2% |
| (225) 577-7080 | 1 | 0.2% |
| (229) 306-5384 | 1 | 0.2% |
| (240) 934-0219 | 1 | 0.2% |
| (269) 464-0141 | 1 | 0.2% |
| (289) 257-4573 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 746-6947 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.