FCC Consumer Complaints – 23 March 2025
Introduction
On Sunday, 23 March 2025, 344 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 511 complaints recorded the day before. The complaints came from 47 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 344
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (97)
- Most reported state/territory
- California (48)
Where the complaints came from
Across 267 cities in 47 states and territories, a total of 344 complaints were recorded on 23 March 2025. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 48 | 14.0% |
| Florida | 27 | 7.8% |
| Texas | 25 | 7.3% |
| Tennessee | 20 | 5.8% |
| Pennsylvania | 18 | 5.2% |
| New York | 16 | 4.7% |
| Illinois | 14 | 4.1% |
| New Jersey | 13 | 3.8% |
| North Carolina | 12 | 3.5% |
| Massachusetts | 11 | 3.2% |
| Other states and territories | 140 | 40.7% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 218 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 218 | 63.4% |
| Internet | 75 | 21.8% |
| TV | 28 | 8.1% |
| Radio | 17 | 4.9% |
| Accessibility | 5 | 1.5% |
| Emergency | 1 | 0.3% |
Phone complaints
218 complaints were recorded in this category, representing 63.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 97 | 44.5% |
| Billing | 56 | 25.7% |
| Equipment | 21 | 9.6% |
| Availability (including rural call completion) | 15 | 6.9% |
| Cramming (unauthorized charges on your phone bill) | 11 | 5.0% |
| Number Portability (keeping your number if you change providers) | 8 | 3.7% |
| Privacy | 6 | 2.8% |
| Interference (including signal jammers) | 4 | 1.8% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
75 complaints were recorded in this category, representing 21.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 36.0% |
| Availability | 26 | 34.7% |
| Interference | 10 | 13.3% |
| Equipment | 5 | 6.7% |
| Privacy | 4 | 5.3% |
| Speed | 3 | 4.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.