FCC Consumer Complaints – 22 March 2025
Introduction
On 22 March 2025, 511 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 991 complaints recorded the day before. The complaints came from 47 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 511
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (182)
- Most reported state/territory
- California (60)
Where the complaints came from
On 22 March 2025, the 511 complaints recorded by the Federal Communications Commission were reported from 371 cities across 47 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 60 | 11.7% |
| Florida | 48 | 9.4% |
| New York | 29 | 5.7% |
| Texas | 28 | 5.5% |
| Illinois | 25 | 4.9% |
| Missouri | 21 | 4.1% |
| New Jersey | 21 | 4.1% |
| Pennsylvania | 21 | 4.1% |
| Colorado | 20 | 3.9% |
| North Carolina | 20 | 3.9% |
| Other states and territories | 218 | 42.7% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 356 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 356 | 69.7% |
| Internet | 102 | 20.0% |
| TV | 36 | 7.0% |
| Radio | 13 | 2.5% |
| Accessibility | 3 | 0.6% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
356 complaints were recorded in this category, representing 69.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 182 | 51.1% |
| Billing | 70 | 19.7% |
| Availability (including rural call completion) | 36 | 10.1% |
| Equipment | 16 | 4.5% |
| Number Portability (keeping your number if you change providers) | 16 | 4.5% |
| Cramming (unauthorized charges on your phone bill) | 12 | 3.4% |
| Privacy | 11 | 3.1% |
| Junk Faxes | 7 | 2.0% |
| Interference (including signal jammers) | 5 | 1.4% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
102 complaints were recorded in this category, representing 20.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 40 | 39.2% |
| Availability | 25 | 24.5% |
| Interference | 12 | 11.8% |
| Equipment | 11 | 10.8% |
| Speed | 10 | 9.8% |
| Privacy | 4 | 3.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
36 complaints were recorded in this category, representing 7.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 10 | 27.8% |
| Availability | 8 | 22.2% |
| Indecency | 7 | 19.4% |
| Loud Commercials | 6 | 16.7% |
| Interference | 3 | 8.3% |
| Privacy | 2 | 5.6% |
Complaints in this category covered a range of issues, including Billing, Availability and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.