FCC Consumer Complaints – 21 March 2025
Introduction
The Federal Communications Commission recorded 991 consumer complaints on Friday, 21 March 2025 relating to telecommunications services, complaint volume fell from 1087 complaints the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 513 complaints recorded.
Key statistics
- Total complaints
- 991
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (513)
- Most reported state/territory
- California (101)
Where the complaints came from
A total of 991 complaints were recorded on 21 March 2025, with reports originating from 625 cities in 51 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A notable concentration at the city level was observed in Louisiana, where Mansura accounted for 30 of the 46 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 101 | 10.2% |
| Texas | 87 | 8.8% |
| Florida | 65 | 6.6% |
| New York | 56 | 5.7% |
| Louisiana | 46 | 4.6% |
| Pennsylvania | 45 | 4.5% |
| Washington | 43 | 4.3% |
| Virginia | 42 | 4.2% |
| North Carolina | 40 | 4.0% |
| Illinois | 31 | 3.1% |
| Other states and territories | 435 | 43.9% |
Location highlight
Mansura accounted for the majority of complaints recorded in Louisiana.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 780 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 780 | 78.7% |
| Internet | 153 | 15.4% |
| TV | 34 | 3.4% |
| Radio | 17 | 1.7% |
| Emergency | 4 | 0.4% |
| Accessibility | 3 | 0.3% |
Phone complaints
780 complaints were recorded in this category, representing 78.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 513 | 65.8% |
| Billing | 104 | 13.3% |
| Availability (including rural call completion) | 53 | 6.8% |
| Equipment | 37 | 4.7% |
| Number Portability (keeping your number if you change providers) | 30 | 3.8% |
| Privacy | 24 | 3.1% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.5% |
| Interference (including signal jammers) | 4 | 0.5% |
| Junk Faxes | 3 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
153 complaints were recorded in this category, representing 15.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 69 | 45.1% |
| Availability | 38 | 24.8% |
| Interference | 16 | 10.5% |
| Speed | 16 | 10.5% |
| Equipment | 10 | 6.5% |
| Privacy | 4 | 2.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
34 complaints were recorded in this category, representing 3.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 13 | 38.2% |
| Billing | 10 | 29.4% |
| Indecency | 5 | 14.7% |
| Equipment | 3 | 8.8% |
| Privacy | 2 | 5.9% |
| Interference | 1 | 2.9% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 513 complaints relating to unwanted calls were recorded on this date, representing 51.8% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (318) 210-8486 | 29 | 5.7% |
| (833) 746-6947 | 9 | 1.8% |
| (877) 201-1356 | 7 | 1.4% |
| (877) 200-5098 | 6 | 1.2% |
| (603) 825-8823 | 2 | 0.4% |
| (844) 856-1502 | 2 | 0.4% |
| (888) 404-7754 | 2 | 0.4% |
| (888) 615-5929 | 2 | 0.4% |
| (951) 389-3766 | 2 | 0.4% |
| (201) 335-1192 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (318) 210-8486 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.