FCC Consumer Complaints – 20 March 2025
Introduction
The Federal Communications Commission recorded 1087 consumer complaints on 20 March 2025 relating to telecommunications services, this represented an increase from the 986 complaints recorded the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 563 complaints recorded.
Key statistics
- Total complaints
- 1087
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (563)
- Most reported state/territory
- California (120)
Where the complaints came from
The 1087 complaints recorded on 20 March 2025 were submitted from 715 cities across 51 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 120 | 11.0% |
| Florida | 91 | 8.4% |
| Texas | 87 | 8.0% |
| New York | 72 | 6.6% |
| Pennsylvania | 71 | 6.5% |
| Michigan | 45 | 4.1% |
| Illinois | 43 | 4.0% |
| Colorado | 36 | 3.3% |
| Georgia | 35 | 3.2% |
| Ohio | 35 | 3.2% |
| Other states and territories | 451 | 41.5% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 863 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 863 | 79.4% |
| Internet | 158 | 14.5% |
| TV | 36 | 3.3% |
| Radio | 18 | 1.7% |
| Accessibility | 8 | 0.7% |
| Emergency | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
863 complaints were recorded in this category, representing 79.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 563 | 65.2% |
| Billing | 115 | 13.3% |
| Availability (including rural call completion) | 57 | 6.6% |
| Equipment | 43 | 5.0% |
| Number Portability (keeping your number if you change providers) | 29 | 3.4% |
| Junk Faxes | 16 | 1.9% |
| Interference (including signal jammers) | 14 | 1.6% |
| Privacy | 13 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.3% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
158 complaints were recorded in this category, representing 14.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 71 | 44.9% |
| Availability | 42 | 26.6% |
| Interference | 15 | 9.5% |
| Equipment | 12 | 7.6% |
| Speed | 12 | 7.6% |
| Privacy | 6 | 3.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
36 complaints were recorded in this category, representing 3.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 36.1% |
| Availability | 7 | 19.4% |
| Interference | 5 | 13.9% |
| Indecency | 4 | 11.1% |
| Loud Commercials | 3 | 8.3% |
| Privacy | 3 | 8.3% |
| Equipment | 1 | 2.8% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Interference.
Unwanted calls
563 complaints relating to unwanted calls were recorded on this date, accounting for 51.8% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 201-1356 | 6 | 1.1% |
| (833) 746-6947 | 3 | 0.5% |
| (315) 763-9498 | 2 | 0.4% |
| (610) 756-9073 | 2 | 0.4% |
| (610) 880-7509 | 2 | 0.4% |
| (832) 400-0426 | 2 | 0.4% |
| (833) 533-0656 | 2 | 0.4% |
| (877) 200-5098 | 2 | 0.4% |
| (877) 556-9255 | 2 | 0.4% |
| (877) 779-5752 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 201-1356 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.