FCC Consumer Complaints – 19 March 2025
Introduction
The Federal Communications Commission recorded 986 consumer complaints on Wednesday, 19 March 2025 relating to telecommunications services, this was lower than the 1025 complaints recorded the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 519 complaints.
Key statistics
- Total complaints
- 986
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (519)
- Most reported state/territory
- California (137)
Where the complaints came from
The 986 complaints recorded on 19 March 2025 originated from 654 cities across 51 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 137 | 13.9% |
| Texas | 86 | 8.7% |
| New York | 63 | 6.4% |
| Florida | 53 | 5.4% |
| Pennsylvania | 46 | 4.7% |
| Michigan | 43 | 4.4% |
| Louisiana | 41 | 4.2% |
| Ohio | 38 | 3.9% |
| Georgia | 33 | 3.3% |
| Arizona | 32 | 3.2% |
| Other states and territories | 414 | 42.0% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 790 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 790 | 80.1% |
| Internet | 130 | 13.2% |
| TV | 43 | 4.4% |
| Radio | 15 | 1.5% |
| Accessibility | 5 | 0.5% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
790 complaints were recorded in this category, representing 80.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 519 | 65.7% |
| Billing | 108 | 13.7% |
| Availability (including rural call completion) | 45 | 5.7% |
| Equipment | 43 | 5.4% |
| Number Portability (keeping your number if you change providers) | 26 | 3.3% |
| Cramming (unauthorized charges on your phone bill) | 18 | 2.3% |
| Junk Faxes | 11 | 1.4% |
| Privacy | 11 | 1.4% |
| Interference (including signal jammers) | 4 | 0.5% |
| Slamming (change of your carrier without permission) | 4 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
130 complaints were recorded in this category, representing 13.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 54 | 41.5% |
| Availability | 39 | 30.0% |
| Interference | 17 | 13.1% |
| Privacy | 8 | 6.2% |
| Equipment | 7 | 5.4% |
| Speed | 5 | 3.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
43 complaints were recorded in this category, representing 4.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 51.2% |
| Availability | 7 | 16.3% |
| Indecency | 7 | 16.3% |
| Loud Commercials | 4 | 9.3% |
| Equipment | 2 | 4.7% |
| Interference | 1 | 2.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
519 complaints relating to unwanted calls were recorded on this date, accounting for 52.6% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 746-6947 | 11 | 2.1% |
| (877) 200-5098 | 9 | 1.7% |
| (877) 201-1356 | 5 | 1.0% |
| (771) 249-3341 | 2 | 0.4% |
| (877) 556-9255 | 2 | 0.4% |
| (877) 643-3385 | 2 | 0.4% |
| (919) 741-4494 | 2 | 0.4% |
| (202) 709-6962 | 1 | 0.2% |
| (202) 709-9944 | 1 | 0.2% |
| (202) 769-2346 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 746-6947 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.