FCC Consumer Complaints – 18 March 2025
Introduction
The Federal Communications Commission recorded 1025 consumer complaints on Tuesday, 18 March 2025 relating to telecommunications services, this was higher than the 809 complaints recorded the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 497 complaints recorded.
Key statistics
- Total complaints
- 1025
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (497)
- Most reported state/territory
- California (130)
Where the complaints came from
Reports recorded on 18 March 2025 show 1025 complaints originating from 663 cities across 50 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A notable concentration at the city level was observed in Missouri, where Fenton accounted for 30 of the 44 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 130 | 12.7% |
| Texas | 76 | 7.4% |
| New York | 63 | 6.1% |
| Florida | 51 | 5.0% |
| Pennsylvania | 47 | 4.6% |
| Virginia | 46 | 4.5% |
| Missouri | 44 | 4.3% |
| Arizona | 43 | 4.2% |
| Illinois | 33 | 3.2% |
| Colorado | 31 | 3.0% |
| Other states and territories | 461 | 45.0% |
Location highlight
Complaints in Missouri were heavily concentrated in Fenton, which accounted for the majority of reports within the state.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 796 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 796 | 77.7% |
| Internet | 160 | 15.6% |
| TV | 43 | 4.2% |
| Radio | 14 | 1.4% |
| Accessibility | 9 | 0.9% |
| Emergency | 3 | 0.3% |
Phone complaints
796 complaints were recorded in this category, representing 77.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 497 | 62.4% |
| Billing | 142 | 17.8% |
| Availability (including rural call completion) | 58 | 7.3% |
| Equipment | 30 | 3.8% |
| Number Portability (keeping your number if you change providers) | 27 | 3.4% |
| Interference (including signal jammers) | 15 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.6% |
| Privacy | 10 | 1.3% |
| Junk Faxes | 3 | 0.4% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
160 complaints were recorded in this category, representing 15.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 72 | 45.0% |
| Availability | 48 | 30.0% |
| Interference | 14 | 8.8% |
| Speed | 12 | 7.5% |
| Equipment | 8 | 5.0% |
| Privacy | 6 | 3.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
43 complaints were recorded in this category, representing 4.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 37.2% |
| Loud Commercials | 9 | 20.9% |
| Interference | 8 | 18.6% |
| Availability | 4 | 9.3% |
| Indecency | 3 | 7.0% |
| Equipment | 1 | 2.3% |
| Privacy | 1 | 2.3% |
The remaining complaints in this category were spread across several issues, including Billing, Loud Commercials and Interference.
Unwanted calls
There were 497 complaints relating to unwanted calls on this date, representing 48.5% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 201-1356 | 6 | 1.2% |
| (833) 746-6947 | 4 | 0.8% |
| (877) 200-5098 | 4 | 0.8% |
| (804) 668-5557 | 2 | 0.4% |
| (866) 497-0084 | 2 | 0.4% |
| (877) 556-9255 | 2 | 0.4% |
| (202) 538-6621 | 1 | 0.2% |
| (202) 758-8725 | 1 | 0.2% |
| (208) 515-2285 | 1 | 0.2% |
| (209) 996-5708 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (877) 201-1356 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.