FCC Consumer Complaints – 17 March 2025
Introduction
On Monday, 17 March 2025, 809 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 353 complaints recorded the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 809
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (322)
- Most reported state/territory
- California (90)
Where the complaints came from
Reports recorded on 17 March 2025 show 809 complaints originating from 590 cities across 50 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 90 | 11.1% |
| Florida | 67 | 8.3% |
| Texas | 65 | 8.0% |
| New York | 54 | 6.7% |
| Pennsylvania | 38 | 4.7% |
| Georgia | 33 | 4.1% |
| Illinois | 32 | 4.0% |
| North Carolina | 31 | 3.8% |
| Michigan | 29 | 3.6% |
| New Jersey | 28 | 3.5% |
| Other states and territories | 342 | 42.3% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 615 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 615 | 76.0% |
| Internet | 130 | 16.1% |
| TV | 37 | 4.6% |
| Radio | 14 | 1.7% |
| Accessibility | 9 | 1.1% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
615 complaints were recorded in this category, representing 76.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 322 | 52.4% |
| Billing | 119 | 19.3% |
| Availability (including rural call completion) | 62 | 10.1% |
| Equipment | 37 | 6.0% |
| Number Portability (keeping your number if you change providers) | 27 | 4.4% |
| Privacy | 15 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.6% |
| Interference (including signal jammers) | 10 | 1.6% |
| Junk Faxes | 10 | 1.6% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
130 complaints were recorded in this category, representing 16.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 47 | 36.2% |
| Availability | 40 | 30.8% |
| Speed | 15 | 11.5% |
| Interference | 12 | 9.2% |
| Equipment | 9 | 6.9% |
| Privacy | 7 | 5.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
37 complaints were recorded in this category, representing 4.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 37.8% |
| Availability | 9 | 24.3% |
| Indecency | 7 | 18.9% |
| Equipment | 4 | 10.8% |
| Loud Commercials | 2 | 5.4% |
| Interference | 1 | 2.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.