FCC Consumer Complaints – 16 March 2025
Introduction
On Sunday, 16 March 2025, 353 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 440 complaints the day before. Complaints were reported across 46 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 353
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (96)
- Most reported state/territory
- California (45)
Where the complaints came from
A total of 353 complaints were recorded on 16 March 2025, with reports originating from 265 cities in 46 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 45 | 12.7% |
| Florida | 31 | 8.8% |
| New York | 23 | 6.5% |
| Texas | 21 | 5.9% |
| Tennessee | 19 | 5.4% |
| Pennsylvania | 17 | 4.8% |
| New Jersey | 15 | 4.2% |
| Ohio | 13 | 3.7% |
| Massachusetts | 12 | 3.4% |
| Arizona | 10 | 2.8% |
| Other states and territories | 147 | 41.6% |
Location highlight
Complaints in California were reported across 28 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 224 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 224 | 63.5% |
| Internet | 79 | 22.4% |
| TV | 28 | 7.9% |
| Radio | 11 | 3.1% |
| Emergency | 7 | 2.0% |
| Accessibility | 4 | 1.1% |
Phone complaints
224 complaints were recorded in this category, representing 63.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 96 | 42.9% |
| Billing | 58 | 25.9% |
| Availability (including rural call completion) | 26 | 11.6% |
| Equipment | 16 | 7.1% |
| Privacy | 8 | 3.6% |
| Cramming (unauthorized charges on your phone bill) | 7 | 3.1% |
| Number Portability (keeping your number if you change providers) | 7 | 3.1% |
| Interference (including signal jammers) | 3 | 1.3% |
| Junk Faxes | 1 | 0.4% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
79 complaints were recorded in this category, representing 22.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 27 | 34.2% |
| Billing | 27 | 34.2% |
| Equipment | 9 | 11.4% |
| Speed | 9 | 11.4% |
| Interference | 4 | 5.1% |
| Privacy | 3 | 3.8% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.