FCC Consumer Complaints – 15 March 2025
Introduction
A total of 440 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 15 March 2025, this was lower than the 979 complaints recorded the day before. The complaints came from 45 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 440
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (157)
- Most reported state/territory
- California (53)
Where the complaints came from
The 440 complaints recorded on 15 March 2025 were submitted from 337 cities across 45 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 53 | 12.0% |
| Texas | 51 | 11.6% |
| New York | 30 | 6.8% |
| Florida | 27 | 6.1% |
| Ohio | 20 | 4.5% |
| New Jersey | 19 | 4.3% |
| Pennsylvania | 19 | 4.3% |
| Washington | 17 | 3.9% |
| Georgia | 16 | 3.6% |
| Arizona | 15 | 3.4% |
| Other states and territories | 173 | 39.3% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 310 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 310 | 70.5% |
| Internet | 79 | 18.0% |
| TV | 28 | 6.4% |
| Radio | 18 | 4.1% |
| Emergency | 3 | 0.7% |
| Accessibility | 2 | 0.5% |
Phone complaints
310 complaints were recorded in this category, representing 70.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 157 | 50.6% |
| Billing | 69 | 22.3% |
| Availability (including rural call completion) | 28 | 9.0% |
| Equipment | 21 | 6.8% |
| Privacy | 9 | 2.9% |
| Cramming (unauthorized charges on your phone bill) | 8 | 2.6% |
| Number Portability (keeping your number if you change providers) | 8 | 2.6% |
| Interference (including signal jammers) | 7 | 2.3% |
| Junk Faxes | 2 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
79 complaints were recorded in this category, representing 18.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 32 | 40.5% |
| Availability | 21 | 26.6% |
| Equipment | 9 | 11.4% |
| Interference | 8 | 10.1% |
| Privacy | 7 | 8.9% |
| Speed | 2 | 2.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.