FCC Consumer Complaints – 14 March 2025
Introduction
On Friday, 14 March 2025, 979 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1078 complaints recorded the previous day. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 979
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (412)
- Most reported state/territory
- California (118)
Where the complaints came from
The 979 complaints recorded on 14 March 2025 were submitted from 665 cities across 49 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 118 | 12.1% |
| Texas | 81 | 8.3% |
| Florida | 76 | 7.8% |
| Illinois | 45 | 4.6% |
| New York | 45 | 4.6% |
| Pennsylvania | 44 | 4.5% |
| North Carolina | 42 | 4.3% |
| Washington | 34 | 3.5% |
| Georgia | 33 | 3.4% |
| New Jersey | 31 | 3.2% |
| Other states and territories | 430 | 43.9% |
Location highlight
Complaints in California were reported across 82 cities, the widest spread observed on this date.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 762 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 762 | 77.8% |
| Internet | 153 | 15.6% |
| TV | 43 | 4.4% |
| Radio | 12 | 1.2% |
| Accessibility | 6 | 0.6% |
| Emergency | 3 | 0.3% |
Phone complaints
762 complaints were recorded in this category, representing 77.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 412 | 54.1% |
| Billing | 172 | 22.6% |
| Availability (including rural call completion) | 50 | 6.6% |
| Number Portability (keeping your number if you change providers) | 41 | 5.4% |
| Equipment | 38 | 5.0% |
| Cramming (unauthorized charges on your phone bill) | 18 | 2.4% |
| Privacy | 12 | 1.6% |
| Interference (including signal jammers) | 10 | 1.3% |
| Slamming (change of your carrier without permission) | 5 | 0.7% |
| Junk Faxes | 3 | 0.4% |
| Rural Call Completion | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers).
Internet complaints
153 complaints were recorded in this category, representing 15.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 58 | 37.9% |
| Availability | 42 | 27.5% |
| Speed | 16 | 10.5% |
| Interference | 14 | 9.2% |
| Equipment | 13 | 8.5% |
| Privacy | 10 | 6.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
43 complaints were recorded in this category, representing 4.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 48.8% |
| Availability | 7 | 16.3% |
| Indecency | 6 | 14.0% |
| Loud Commercials | 5 | 11.6% |
| Equipment | 3 | 7.0% |
| Interference | 1 | 2.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 412 complaints relating to unwanted calls were recorded on this date, representing 42.1% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 746-6947 | 5 | 1.2% |
| (877) 201-1356 | 2 | 0.5% |
| (202) 391-9844 | 1 | 0.2% |
| (206) 414-4774 | 1 | 0.2% |
| (206) 867-5903 | 1 | 0.2% |
| (209) 998-9309 | 1 | 0.2% |
| (213) 852-6776 | 1 | 0.2% |
| (219) 401-6149 | 1 | 0.2% |
| (231) 774-1159 | 1 | 0.2% |
| (248) 416-1332 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (833) 746-6947 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.