FCC Consumer Complaints – 13 March 2025
Introduction
On 13 March 2025, 1078 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 1028 complaints recorded the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 1078
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (451)
- Most reported state/territory
- California (146)
Where the complaints came from
Reports recorded on 13 March 2025 show 1078 complaints originating from 712 cities across 52 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 146 | 13.5% |
| Texas | 104 | 9.6% |
| Florida | 84 | 7.8% |
| New York | 61 | 5.7% |
| Pennsylvania | 50 | 4.6% |
| Illinois | 40 | 3.7% |
| Georgia | 38 | 3.5% |
| North Carolina | 37 | 3.4% |
| Virginia | 36 | 3.3% |
| Colorado | 35 | 3.2% |
| Other states and territories | 447 | 41.5% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 876 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 876 | 81.3% |
| Internet | 132 | 12.2% |
| TV | 46 | 4.3% |
| Radio | 14 | 1.3% |
| Accessibility | 6 | 0.6% |
| Emergency | 4 | 0.4% |
Phone complaints
876 complaints were recorded in this category, representing 81.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 451 | 51.5% |
| Billing | 236 | 26.9% |
| Availability (including rural call completion) | 54 | 6.2% |
| Equipment | 43 | 4.9% |
| Number Portability (keeping your number if you change providers) | 26 | 3.0% |
| Cramming (unauthorized charges on your phone bill) | 24 | 2.7% |
| Privacy | 21 | 2.4% |
| Interference (including signal jammers) | 12 | 1.4% |
| Junk Faxes | 7 | 0.8% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
132 complaints were recorded in this category, representing 12.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 54 | 40.9% |
| Availability | 31 | 23.5% |
| Speed | 17 | 12.9% |
| Equipment | 13 | 9.8% |
| Interference | 12 | 9.1% |
| Privacy | 5 | 3.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
46 complaints were recorded in this category, representing 4.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 39.1% |
| Availability | 11 | 23.9% |
| Loud Commercials | 7 | 15.2% |
| Equipment | 3 | 6.5% |
| Indecency | 3 | 6.5% |
| Interference | 2 | 4.3% |
| Privacy | 2 | 4.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.