FCC Consumer Complaints – 12 March 2025
Introduction
On 12 March 2025, 1028 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 1093 complaints the previous day. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 499 complaints recorded.
Key statistics
- Total complaints
- 1028
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (499)
- Most reported state/territory
- California (138)
Where the complaints came from
A total of 1028 complaints were recorded on 12 March 2025, with reports originating from 661 cities in 49 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 138 | 13.4% |
| Florida | 85 | 8.3% |
| Texas | 73 | 7.1% |
| New York | 52 | 5.1% |
| Illinois | 46 | 4.5% |
| Georgia | 44 | 4.3% |
| North Carolina | 42 | 4.1% |
| Pennsylvania | 38 | 3.7% |
| New Jersey | 37 | 3.6% |
| Michigan | 36 | 3.5% |
| Other states and territories | 435 | 42.3% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 789 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 789 | 76.8% |
| Internet | 176 | 17.1% |
| TV | 37 | 3.6% |
| Radio | 20 | 1.9% |
| Accessibility | 3 | 0.3% |
| Emergency | 3 | 0.3% |
Phone complaints
789 complaints were recorded in this category, representing 76.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 499 | 63.2% |
| Billing | 116 | 14.7% |
| Availability (including rural call completion) | 54 | 6.8% |
| Equipment | 40 | 5.1% |
| Number Portability (keeping your number if you change providers) | 23 | 2.9% |
| Junk Faxes | 20 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 15 | 1.9% |
| Privacy | 14 | 1.8% |
| Interference (including signal jammers) | 5 | 0.6% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
176 complaints were recorded in this category, representing 17.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 70 | 39.8% |
| Availability | 61 | 34.7% |
| Speed | 18 | 10.2% |
| Equipment | 10 | 5.7% |
| Interference | 9 | 5.1% |
| Privacy | 8 | 4.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
37 complaints were recorded in this category, representing 3.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 40.5% |
| Availability | 9 | 24.3% |
| Loud Commercials | 6 | 16.2% |
| Indecency | 3 | 8.1% |
| Interference | 2 | 5.4% |
| Equipment | 1 | 2.7% |
| Privacy | 1 | 2.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
499 complaints relating to unwanted calls were recorded on this date, accounting for 48.5% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 324-9086 | 9 | 1.8% |
| (470) 516-0201 | 2 | 0.4% |
| (805) 214-4153 | 2 | 0.4% |
| (201) 740-0130 | 1 | 0.2% |
| (202) 771-2871 | 1 | 0.2% |
| (202) 886-0175 | 1 | 0.2% |
| (205) 983-6129 | 1 | 0.2% |
| (207) 507-7409 | 1 | 0.2% |
| (208) 808-1172 | 1 | 0.2% |
| (209) 763-4855 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (888) 324-9086 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.