FCC Consumer Complaints – 11 March 2025
Introduction
On 11 March 2025, 1093 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 876 complaints recorded the day before. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 570 complaints.
Key statistics
- Total complaints
- 1093
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (570)
- Most reported state/territory
- California (124)
Where the complaints came from
The 1093 complaints recorded on 11 March 2025 were submitted from 673 cities across 50 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. Despite the overall distribution, a notable concentration at the city level was observed in Louisiana, where New orleans accounted for 48 of the 67 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 124 | 11.3% |
| Florida | 83 | 7.6% |
| Texas | 81 | 7.4% |
| Louisiana | 67 | 6.1% |
| New York | 53 | 4.8% |
| Washington | 50 | 4.6% |
| North Carolina | 43 | 3.9% |
| Georgia | 41 | 3.8% |
| Ohio | 41 | 3.8% |
| Virginia | 39 | 3.6% |
| Other states and territories | 471 | 43.1% |
Location highlights
- New orleans accounted for the majority of complaints recorded in Louisiana.
- California had the widest distribution of complaints, with reports originating from 80 different cities.
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 875 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 875 | 80.1% |
| Internet | 152 | 13.9% |
| TV | 41 | 3.8% |
| Radio | 14 | 1.3% |
| Accessibility | 7 | 0.6% |
| Emergency | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
875 complaints were recorded in this category, representing 80.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 570 | 65.1% |
| Billing | 132 | 15.1% |
| Equipment | 42 | 4.8% |
| Availability (including rural call completion) | 40 | 4.6% |
| Number Portability (keeping your number if you change providers) | 40 | 4.6% |
| Cramming (unauthorized charges on your phone bill) | 16 | 1.8% |
| Privacy | 13 | 1.5% |
| Interference (including signal jammers) | 12 | 1.4% |
| Junk Faxes | 8 | 0.9% |
| Rural Call Completion | 1 | 0.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
152 complaints were recorded in this category, representing 13.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 56 | 36.8% |
| Availability | 50 | 32.9% |
| Equipment | 14 | 9.2% |
| Interference | 12 | 7.9% |
| Speed | 11 | 7.2% |
| Privacy | 9 | 5.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
41 complaints were recorded in this category, representing 3.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 46.3% |
| Availability | 7 | 17.1% |
| Indecency | 5 | 12.2% |
| Equipment | 4 | 9.8% |
| Interference | 2 | 4.9% |
| Loud Commercials | 2 | 4.9% |
| Privacy | 2 | 4.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.