FCC Consumer Complaints – 10 March 2025
Introduction
A total of 876 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 10 March 2025, this was higher than the 370 complaints recorded the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 876
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (398)
- Most reported state/territory
- California (87)
Where the complaints came from
The 876 complaints recorded on 10 March 2025 originated from 599 cities across 50 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. At the city level, a significant concentration was observed in Louisiana, where New orleans accounted for 32 of the 45 complaints recorded.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 87 | 9.9% |
| Florida | 78 | 8.9% |
| Texas | 71 | 8.1% |
| New York | 57 | 6.5% |
| Louisiana | 45 | 5.1% |
| Ohio | 40 | 4.6% |
| Georgia | 35 | 4.0% |
| North Carolina | 32 | 3.7% |
| Pennsylvania | 31 | 3.5% |
| New Jersey | 27 | 3.1% |
| Other states and territories | 372 | 42.5% |
Location highlight
New orleans accounted for the majority of complaints recorded in Louisiana.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 662 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 662 | 75.6% |
| Internet | 156 | 17.8% |
| TV | 34 | 3.9% |
| Radio | 16 | 1.8% |
| Accessibility | 3 | 0.3% |
| Emergency | 3 | 0.3% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
662 complaints were recorded in this category, representing 75.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 398 | 60.1% |
| Billing | 116 | 17.5% |
| Availability (including rural call completion) | 41 | 6.2% |
| Equipment | 34 | 5.1% |
| Number Portability (keeping your number if you change providers) | 22 | 3.3% |
| Cramming (unauthorized charges on your phone bill) | 14 | 2.1% |
| Interference (including signal jammers) | 14 | 2.1% |
| Junk Faxes | 11 | 1.7% |
| Privacy | 11 | 1.7% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
156 complaints were recorded in this category, representing 17.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 74 | 47.4% |
| Availability | 36 | 23.1% |
| Interference | 14 | 9.0% |
| Speed | 13 | 8.3% |
| Privacy | 11 | 7.1% |
| Equipment | 8 | 5.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
34 complaints were recorded in this category, representing 3.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 38.2% |
| Availability | 8 | 23.5% |
| Indecency | 6 | 17.6% |
| Loud Commercials | 4 | 11.8% |
| Equipment | 1 | 2.9% |
| Interference | 1 | 2.9% |
| Privacy | 1 | 2.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 398 complaints relating to unwanted calls were recorded on this date, representing 45.4% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 201-1379 | 7 | 1.8% |
| (816) 409-2160 | 3 | 0.8% |
| (877) 200-5884 | 3 | 0.8% |
| (720) 213-4584 | 2 | 0.5% |
| (202) 428-4864 | 1 | 0.3% |
| (208) 296-5989 | 1 | 0.3% |
| (218) 303-2942 | 1 | 0.3% |
| (227) 205-6098 | 1 | 0.3% |
| (228) 447-3469 | 1 | 0.3% |
| (231) 296-0254 | 1 | 0.3% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (877) 201-1379 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.