FCC Consumer Complaints – 9 March 2025
Introduction
A total of 370 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 9 March 2025, this represented a decline from the 482 complaints recorded the previous day. Complaints were reported across 46 states and territories, and California generated the highest number of submissions with 50 complaints. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 370
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (122)
- Most reported state/territory
- California (50)
Where the complaints came from
The 370 complaints recorded on 9 March 2025 were submitted from 291 cities across 46 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 50 | 13.5% |
| Texas | 25 | 6.8% |
| Florida | 22 | 5.9% |
| New York | 22 | 5.9% |
| Pennsylvania | 17 | 4.6% |
| Illinois | 16 | 4.3% |
| North Carolina | 16 | 4.3% |
| Michigan | 15 | 4.1% |
| Ohio | 14 | 3.8% |
| Virginia | 14 | 3.8% |
| Other states and territories | 159 | 43.0% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 256 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 256 | 69.2% |
| Internet | 67 | 18.1% |
| TV | 26 | 7.0% |
| Radio | 14 | 3.8% |
| Accessibility | 5 | 1.4% |
| Emergency | 1 | 0.3% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
256 complaints were recorded in this category, representing 69.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 122 | 47.7% |
| Billing | 55 | 21.5% |
| Equipment | 24 | 9.4% |
| Availability (including rural call completion) | 19 | 7.4% |
| Number Portability (keeping your number if you change providers) | 17 | 6.6% |
| Privacy | 7 | 2.7% |
| Cramming (unauthorized charges on your phone bill) | 6 | 2.3% |
| Interference (including signal jammers) | 4 | 1.6% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
67 complaints were recorded in this category, representing 18.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 32 | 47.8% |
| Availability | 13 | 19.4% |
| Speed | 8 | 11.9% |
| Interference | 6 | 9.0% |
| Equipment | 4 | 6.0% |
| Privacy | 4 | 6.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.