FCC Consumer Complaints – 8 March 2025
Introduction
On Saturday, 8 March 2025, the Federal Communications Commission recorded 482 consumer complaints relating to telecommunications services, this was lower than the 963 complaints recorded the day before. The complaints came from 43 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 207 complaints.
Key statistics
- Total complaints
- 482
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (207)
- Most reported state/territory
- California (62)
Where the complaints came from
A total of 482 complaints were recorded on 8 March 2025, with reports originating from 359 cities in 43 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 62 | 12.9% |
| Florida | 40 | 8.3% |
| Texas | 27 | 5.6% |
| New York | 26 | 5.4% |
| Virginia | 22 | 4.6% |
| New Jersey | 20 | 4.1% |
| Pennsylvania | 19 | 3.9% |
| Georgia | 18 | 3.7% |
| Michigan | 17 | 3.5% |
| Illinois | 16 | 3.3% |
| Other states and territories | 215 | 44.6% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 340 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 340 | 70.5% |
| Internet | 80 | 16.6% |
| TV | 44 | 9.1% |
| Radio | 12 | 2.5% |
| Accessibility | 3 | 0.6% |
| Emergency | 2 | 0.4% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
340 complaints were recorded in this category, representing 70.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 207 | 60.9% |
| Billing | 55 | 16.2% |
| Availability (including rural call completion) | 26 | 7.6% |
| Equipment | 21 | 6.2% |
| Cramming (unauthorized charges on your phone bill) | 9 | 2.6% |
| Number Portability (keeping your number if you change providers) | 9 | 2.6% |
| Interference (including signal jammers) | 8 | 2.4% |
| Privacy | 4 | 1.2% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
80 complaints were recorded in this category, representing 16.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 37.5% |
| Availability | 23 | 28.7% |
| Speed | 13 | 16.3% |
| Interference | 8 | 10.0% |
| Equipment | 3 | 3.8% |
| Privacy | 3 | 3.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
44 complaints were recorded in this category, representing 9.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 29.5% |
| Indecency | 13 | 29.5% |
| Availability | 12 | 27.3% |
| Equipment | 3 | 6.8% |
| Interference | 1 | 2.3% |
| Loud Commercials | 1 | 2.3% |
| Privacy | 1 | 2.3% |
Complaints in this category covered a range of issues, including Billing, Indecency and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.