FCC Consumer Complaints – 7 March 2025
Introduction
On Friday, 7 March 2025, the Federal Communications Commission recorded 963 consumer complaints relating to telecommunications services, complaint volume fell from 1057 complaints the day before. The complaints came from 48 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 461 complaints recorded.
Key statistics
- Total complaints
- 963
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (461)
- Most reported state/territory
- California (104)
Where the complaints came from
A total of 963 complaints were recorded on 7 March 2025, with reports originating from 640 cities in 48 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. Despite the overall distribution, a notable concentration at the city level was observed in Missouri, where Fenton accounted for 19 of the 30 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 104 | 10.8% |
| Texas | 94 | 9.8% |
| Florida | 78 | 8.1% |
| New York | 49 | 5.1% |
| Washington | 36 | 3.7% |
| Pennsylvania | 35 | 3.6% |
| North Carolina | 34 | 3.5% |
| Ohio | 33 | 3.4% |
| Georgia | 30 | 3.1% |
| Missouri | 30 | 3.1% |
| Other states and territories | 440 | 45.7% |
Location highlight
Fenton accounted for the majority of complaints recorded in Missouri.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 750 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 750 | 77.9% |
| Internet | 142 | 14.7% |
| TV | 46 | 4.8% |
| Radio | 17 | 1.8% |
| Accessibility | 5 | 0.5% |
| Emergency | 3 | 0.3% |
Phone complaints
750 complaints were recorded in this category, representing 77.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 461 | 61.5% |
| Billing | 124 | 16.5% |
| Availability (including rural call completion) | 46 | 6.1% |
| Equipment | 40 | 5.3% |
| Number Portability (keeping your number if you change providers) | 32 | 4.3% |
| Junk Faxes | 13 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.6% |
| Privacy | 12 | 1.6% |
| Interference (including signal jammers) | 8 | 1.1% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
142 complaints were recorded in this category, representing 14.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 69 | 48.6% |
| Availability | 33 | 23.2% |
| Interference | 14 | 9.9% |
| Speed | 11 | 7.7% |
| Equipment | 8 | 5.6% |
| Privacy | 7 | 4.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
46 complaints were recorded in this category, representing 4.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 45.7% |
| Indecency | 14 | 30.4% |
| Availability | 7 | 15.2% |
| Loud Commercials | 3 | 6.5% |
| Interference | 1 | 2.2% |
Billing and Indecency were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.