FCC Consumer Complaints – 6 March 2025
Introduction
A total of 1057 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 6 March 2025, complaint volume fell from 1087 complaints the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 543 complaints.
Key statistics
- Total complaints
- 1057
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (543)
- Most reported state/territory
- California (122)
Where the complaints came from
The 1057 complaints recorded on 6 March 2025 were submitted from 684 cities across 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A notable concentration at the city level was observed in Tennessee, where Memphis accounted for 29 of the 48 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 122 | 11.5% |
| Florida | 77 | 7.3% |
| Texas | 75 | 7.1% |
| New York | 56 | 5.3% |
| North Carolina | 49 | 4.6% |
| Tennessee | 48 | 4.5% |
| Virginia | 38 | 3.6% |
| Ohio | 36 | 3.4% |
| Illinois | 34 | 3.2% |
| Pennsylvania | 34 | 3.2% |
| Other states and territories | 486 | 46.0% |
Location highlights
- A large share of complaints in Tennessee originated from Memphis, which accounted for most reports within the state.
- Complaints in California were reported across 88 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 844 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 844 | 79.8% |
| Internet | 147 | 13.9% |
| TV | 40 | 3.8% |
| Radio | 12 | 1.1% |
| Accessibility | 9 | 0.9% |
| Emergency | 4 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
844 complaints were recorded in this category, representing 79.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 543 | 64.3% |
| Billing | 116 | 13.7% |
| Availability (including rural call completion) | 55 | 6.5% |
| Equipment | 42 | 5.0% |
| Number Portability (keeping your number if you change providers) | 26 | 3.1% |
| Cramming (unauthorized charges on your phone bill) | 19 | 2.3% |
| Privacy | 17 | 2.0% |
| Junk Faxes | 11 | 1.3% |
| Interference (including signal jammers) | 10 | 1.2% |
| Slamming (change of your carrier without permission) | 5 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
147 complaints were recorded in this category, representing 13.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 68 | 46.3% |
| Availability | 47 | 32.0% |
| Privacy | 11 | 7.5% |
| Speed | 8 | 5.4% |
| Interference | 7 | 4.8% |
| Equipment | 6 | 4.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
40 complaints were recorded in this category, representing 3.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 40.0% |
| Availability | 9 | 22.5% |
| Indecency | 7 | 17.5% |
| Loud Commercials | 3 | 7.5% |
| Equipment | 2 | 5.0% |
| Interference | 2 | 5.0% |
| Privacy | 1 | 2.5% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
543 complaints relating to unwanted calls were recorded on this date, accounting for 51.4% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-5884 | 5 | 0.9% |
| (877) 201-1047 | 4 | 0.7% |
| (877) 201-1379 | 3 | 0.6% |
| (888) 266-0899 | 3 | 0.6% |
| (888) 324-9086 | 3 | 0.6% |
| (228) 206-5524 | 2 | 0.4% |
| (615) 639-7840 | 2 | 0.4% |
| (866) 482-7971 | 2 | 0.4% |
| (201) 754-7098 | 1 | 0.2% |
| (202) 771-2766 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 200-5884 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.