FCC Consumer Complaints – 5 March 2025
Introduction
A total of 1087 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Wednesday, 5 March 2025, this represented an increase from the 1003 complaints recorded the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 554 complaints.
Key statistics
- Total complaints
- 1087
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (554)
- Most reported state/territory
- California (148)
Where the complaints came from
Reports recorded on 5 March 2025 show 1087 complaints originating from 714 cities across 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 148 | 13.6% |
| Florida | 77 | 7.1% |
| Texas | 75 | 6.9% |
| New York | 58 | 5.3% |
| Pennsylvania | 47 | 4.3% |
| Ohio | 43 | 4.0% |
| North Carolina | 41 | 3.8% |
| Louisiana | 40 | 3.7% |
| Michigan | 38 | 3.5% |
| Georgia | 37 | 3.4% |
| Other states and territories | 482 | 44.3% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 843 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 843 | 77.6% |
| Internet | 173 | 15.9% |
| TV | 52 | 4.8% |
| Radio | 14 | 1.3% |
| Accessibility | 5 | 0.5% |
Phone complaints
843 complaints were recorded in this category, representing 77.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 554 | 65.7% |
| Billing | 111 | 13.2% |
| Availability (including rural call completion) | 63 | 7.5% |
| Equipment | 47 | 5.6% |
| Number Portability (keeping your number if you change providers) | 31 | 3.7% |
| Privacy | 11 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.2% |
| Junk Faxes | 8 | 0.9% |
| Interference (including signal jammers) | 6 | 0.7% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
173 complaints were recorded in this category, representing 15.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 79 | 45.7% |
| Availability | 44 | 25.4% |
| Equipment | 18 | 10.4% |
| Interference | 17 | 9.8% |
| Speed | 14 | 8.1% |
| Privacy | 1 | 0.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
52 complaints were recorded in this category, representing 4.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 36.5% |
| Indecency | 12 | 23.1% |
| Availability | 8 | 15.4% |
| Loud Commercials | 7 | 13.5% |
| Equipment | 4 | 7.7% |
| Interference | 1 | 1.9% |
| Privacy | 1 | 1.9% |
The remaining complaints in this category were spread across several issues, including Billing, Indecency and Availability.
Unwanted calls
There were 554 complaints relating to unwanted calls on this date, representing 51% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 201-1047 | 8 | 1.4% |
| (877) 200-3699 | 4 | 0.7% |
| (877) 200-5884 | 4 | 0.7% |
| (520) 650-3927 | 2 | 0.4% |
| (833) 528-9771 | 2 | 0.4% |
| (888) 524-7582 | 2 | 0.4% |
| (909) 494-7212 | 2 | 0.4% |
| (970) 427-9470 | 2 | 0.4% |
| (201) 614-3905 | 1 | 0.2% |
| (202) 505-5453 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 201-1047 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.