FCC Consumer Complaints – 4 March 2025
Introduction
On Tuesday, 4 March 2025, 1003 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 922 complaints recorded the day before. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 487 complaints recorded.
Key statistics
- Total complaints
- 1003
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (487)
- Most reported state/territory
- California (108)
Where the complaints came from
The 1003 complaints recorded on 4 March 2025 were submitted from 675 cities across 52 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 108 | 10.8% |
| Texas | 74 | 7.4% |
| Florida | 71 | 7.1% |
| North Carolina | 52 | 5.2% |
| New York | 51 | 5.1% |
| Washington | 44 | 4.4% |
| Pennsylvania | 41 | 4.1% |
| Colorado | 36 | 3.6% |
| Michigan | 34 | 3.4% |
| Virginia | 34 | 3.4% |
| Other states and territories | 458 | 45.7% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 776 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 776 | 77.4% |
| Internet | 155 | 15.5% |
| TV | 50 | 5.0% |
| Radio | 15 | 1.5% |
| Accessibility | 5 | 0.5% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
776 complaints were recorded in this category, representing 77.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 487 | 62.8% |
| Billing | 109 | 14.0% |
| Availability (including rural call completion) | 51 | 6.6% |
| Equipment | 50 | 6.4% |
| Number Portability (keeping your number if you change providers) | 29 | 3.7% |
| Interference (including signal jammers) | 14 | 1.8% |
| Junk Faxes | 13 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.5% |
| Privacy | 11 | 1.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
155 complaints were recorded in this category, representing 15.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 78 | 50.3% |
| Availability | 27 | 17.4% |
| Equipment | 14 | 9.0% |
| Privacy | 13 | 8.4% |
| Speed | 13 | 8.4% |
| Interference | 10 | 6.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
50 complaints were recorded in this category, representing 5.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 38.0% |
| Availability | 13 | 26.0% |
| Loud Commercials | 6 | 12.0% |
| Indecency | 5 | 10.0% |
| Interference | 5 | 10.0% |
| Equipment | 2 | 4.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.