FCC Consumer Complaints – 3 March 2025
Introduction
On Monday, 3 March 2025, 922 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 345 complaints the day before. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 922
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (404)
- Most reported state/territory
- California (94)
Where the complaints came from
The 922 complaints recorded on 3 March 2025 were submitted from 613 cities across 49 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 94 | 10.2% |
| Texas | 89 | 9.7% |
| Florida | 72 | 7.8% |
| Ohio | 50 | 5.4% |
| New York | 44 | 4.8% |
| North Carolina | 35 | 3.8% |
| Illinois | 32 | 3.5% |
| Georgia | 29 | 3.1% |
| Michigan | 28 | 3.0% |
| New Jersey | 28 | 3.0% |
| Other states and territories | 421 | 45.7% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 685 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 685 | 74.3% |
| Internet | 156 | 16.9% |
| TV | 59 | 6.4% |
| Radio | 12 | 1.3% |
| Accessibility | 7 | 0.8% |
| Emergency | 3 | 0.3% |
Phone complaints
685 complaints were recorded in this category, representing 74.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 404 | 59.0% |
| Billing | 110 | 16.1% |
| Availability (including rural call completion) | 52 | 7.6% |
| Equipment | 50 | 7.3% |
| Number Portability (keeping your number if you change providers) | 24 | 3.5% |
| Cramming (unauthorized charges on your phone bill) | 15 | 2.2% |
| Interference (including signal jammers) | 12 | 1.8% |
| Privacy | 9 | 1.3% |
| Junk Faxes | 7 | 1.0% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
156 complaints were recorded in this category, representing 16.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 79 | 50.6% |
| Availability | 34 | 21.8% |
| Equipment | 16 | 10.3% |
| Speed | 13 | 8.3% |
| Interference | 7 | 4.5% |
| Privacy | 7 | 4.5% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
59 complaints were recorded in this category, representing 6.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 42.4% |
| Availability | 17 | 28.8% |
| Indecency | 6 | 10.2% |
| Interference | 4 | 6.8% |
| Loud Commercials | 4 | 6.8% |
| Equipment | 2 | 3.4% |
| Privacy | 1 | 1.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.