FCC Consumer Complaints – 2 March 2025
Introduction
A total of 345 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 2 March 2025, this was lower than the 540 complaints recorded the previous day. Complaints were reported across 44 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 345
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (94)
- Most reported state/territory
- California (47)
Where the complaints came from
The 345 complaints recorded on 2 March 2025 originated from 275 cities across 44 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 47 | 13.6% |
| Texas | 27 | 7.8% |
| Florida | 23 | 6.7% |
| Washington | 21 | 6.1% |
| New York | 17 | 4.9% |
| North Carolina | 16 | 4.6% |
| Virginia | 15 | 4.3% |
| Tennessee | 14 | 4.1% |
| Ohio | 13 | 3.8% |
| Michigan | 11 | 3.2% |
| Other states and territories | 141 | 40.9% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 210 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 210 | 60.9% |
| Internet | 92 | 26.7% |
| TV | 25 | 7.2% |
| Radio | 10 | 2.9% |
| Emergency | 5 | 1.4% |
| Accessibility | 3 | 0.9% |
Phone complaints
210 complaints were recorded in this category, representing 60.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 94 | 44.8% |
| Billing | 35 | 16.7% |
| Availability (including rural call completion) | 30 | 14.3% |
| Equipment | 16 | 7.6% |
| Number Portability (keeping your number if you change providers) | 13 | 6.2% |
| Interference (including signal jammers) | 10 | 4.8% |
| Privacy | 7 | 3.3% |
| Cramming (unauthorized charges on your phone bill) | 5 | 2.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
92 complaints were recorded in this category, representing 26.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 32.6% |
| Availability | 26 | 28.3% |
| Speed | 14 | 15.2% |
| Equipment | 8 | 8.7% |
| Privacy | 8 | 8.7% |
| Interference | 6 | 6.5% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.