FCC Consumer Complaints – 29 March 2025
Introduction
On Saturday, 29 March 2025, the Federal Communications Commission recorded 478 consumer complaints relating to telecommunications services, this represented a decline from the 965 complaints recorded the previous day. The complaints came from 45 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 478
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (185)
- Most reported state/territory
- California (59)
Where the complaints came from
Reports recorded on 29 March 2025 show 478 complaints originating from 366 cities across 45 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 59 | 12.3% |
| Florida | 45 | 9.4% |
| Texas | 41 | 8.6% |
| New York | 26 | 5.4% |
| Washington | 23 | 4.8% |
| Georgia | 19 | 4.0% |
| Pennsylvania | 19 | 4.0% |
| New Jersey | 17 | 3.6% |
| North Carolina | 16 | 3.3% |
| Maryland | 14 | 2.9% |
| Other states and territories | 199 | 41.6% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 341 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 341 | 71.3% |
| Internet | 78 | 16.3% |
| TV | 33 | 6.9% |
| Radio | 15 | 3.1% |
| Emergency | 6 | 1.3% |
| Accessibility | 4 | 0.8% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
341 complaints were recorded in this category, representing 71.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 185 | 54.3% |
| Billing | 62 | 18.2% |
| Equipment | 28 | 8.2% |
| Availability (including rural call completion) | 25 | 7.3% |
| Number Portability (keeping your number if you change providers) | 11 | 3.2% |
| Privacy | 11 | 3.2% |
| Interference (including signal jammers) | 9 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.8% |
| Slamming (change of your carrier without permission) | 2 | 0.6% |
| Junk Faxes | 1 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
78 complaints were recorded in this category, representing 16.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 38.5% |
| Availability | 18 | 23.1% |
| Interference | 17 | 21.8% |
| Equipment | 5 | 6.4% |
| Privacy | 4 | 5.1% |
| Speed | 4 | 5.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
33 complaints were recorded in this category, representing 6.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 9 | 27.3% |
| Availability | 8 | 24.2% |
| Interference | 4 | 12.1% |
| Loud Commercials | 4 | 12.1% |
| Equipment | 3 | 9.1% |
| Indecency | 3 | 9.1% |
| Privacy | 1 | 3.0% |
A broad mix of issues was reported in this category, with Billing, Availability and Interference among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.