FCC Consumer Complaints – 30 March 2025
Introduction
The Federal Communications Commission recorded 393 consumer complaints on Sunday, 30 March 2025 relating to telecommunications services, this represented a decline from the 478 complaints recorded the previous day. Complaints were reported across 47 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 393
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (108)
- Most reported state/territory
- California (40)
Where the complaints came from
On 30 March 2025, the 393 complaints recorded by the Federal Communications Commission were reported from 283 cities across 47 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 40 | 10.2% |
| Florida | 33 | 8.4% |
| Georgia | 27 | 6.9% |
| New York | 26 | 6.6% |
| Texas | 24 | 6.1% |
| Illinois | 21 | 5.3% |
| Pennsylvania | 21 | 5.3% |
| Michigan | 20 | 5.1% |
| Ohio | 19 | 4.8% |
| New Jersey | 15 | 3.8% |
| Other states and territories | 147 | 37.4% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 235 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 235 | 59.8% |
| Internet | 85 | 21.6% |
| TV | 37 | 9.4% |
| Radio | 27 | 6.9% |
| Emergency | 5 | 1.3% |
| Accessibility | 3 | 0.8% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
235 complaints were recorded in this category, representing 59.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 108 | 46.0% |
| Billing | 43 | 18.3% |
| Availability (including rural call completion) | 25 | 10.6% |
| Equipment | 24 | 10.2% |
| Cramming (unauthorized charges on your phone bill) | 14 | 6.0% |
| Number Portability (keeping your number if you change providers) | 12 | 5.1% |
| Privacy | 4 | 1.7% |
| Slamming (change of your carrier without permission) | 3 | 1.3% |
| Interference (including signal jammers) | 1 | 0.4% |
| Junk Faxes | 1 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
85 complaints were recorded in this category, representing 21.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 32 | 37.6% |
| Billing | 27 | 31.8% |
| Interference | 14 | 16.5% |
| Privacy | 6 | 7.1% |
| Equipment | 3 | 3.5% |
| Speed | 3 | 3.5% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
37 complaints were recorded in this category, representing 9.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 12 | 32.4% |
| Availability | 11 | 29.7% |
| Indecency | 7 | 18.9% |
| Loud Commercials | 4 | 10.8% |
| Interference | 3 | 8.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.