FCC Consumer Complaints – 31 March 2025
Introduction
On 31 March 2025, 912 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 393 complaints recorded the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 912
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (352)
- Most reported state/territory
- California (121)
Where the complaints came from
The 912 complaints recorded on 31 March 2025 were submitted from 631 cities across 51 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 121 | 13.3% |
| Texas | 71 | 7.8% |
| Florida | 70 | 7.7% |
| New York | 60 | 6.6% |
| Pennsylvania | 46 | 5.0% |
| Illinois | 39 | 4.3% |
| Georgia | 33 | 3.6% |
| New Jersey | 31 | 3.4% |
| Ohio | 31 | 3.4% |
| Washington | 29 | 3.2% |
| Other states and territories | 381 | 41.8% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 666 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 666 | 73.0% |
| Internet | 163 | 17.9% |
| TV | 50 | 5.5% |
| Radio | 19 | 2.1% |
| Emergency | 10 | 1.1% |
| Accessibility | 4 | 0.4% |
Phone complaints
666 complaints were recorded in this category, representing 73.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 352 | 52.9% |
| Billing | 134 | 20.1% |
| Equipment | 54 | 8.1% |
| Availability (including rural call completion) | 51 | 7.7% |
| Number Portability (keeping your number if you change providers) | 34 | 5.1% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.8% |
| Privacy | 11 | 1.7% |
| Junk Faxes | 10 | 1.5% |
| Interference (including signal jammers) | 5 | 0.8% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
163 complaints were recorded in this category, representing 17.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 71 | 43.6% |
| Availability | 48 | 29.4% |
| Interference | 16 | 9.8% |
| Equipment | 11 | 6.7% |
| Speed | 9 | 5.5% |
| Privacy | 8 | 4.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
50 complaints were recorded in this category, representing 5.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 36.0% |
| Availability | 9 | 18.0% |
| Loud Commercials | 8 | 16.0% |
| Indecency | 5 | 10.0% |
| Interference | 4 | 8.0% |
| Equipment | 3 | 6.0% |
| Privacy | 2 | 4.0% |
A broad mix of issues was reported in this category, with Billing, Availability and Loud Commercials among the most common.
Unwanted calls
There were 352 complaints relating to unwanted calls on this date, representing 38.6% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 746-6947 | 8 | 2.3% |
| (802) 277-7575 | 3 | 0.9% |
| (833) 609-6508 | 3 | 0.9% |
| (609) 296-5455 | 2 | 0.6% |
| (802) 277-7580 | 2 | 0.6% |
| (855) 468-0153 | 2 | 0.6% |
| (201) 684-8047 | 1 | 0.3% |
| (202) 852-8420 | 1 | 0.3% |
| (202) 868-5496 | 1 | 0.3% |
| (202) 990-4802 | 1 | 0.3% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (833) 746-6947 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.