FCC Consumer Complaints – 1 April 2025
Introduction
On Tuesday, 1 April 2025, the Federal Communications Commission recorded 1008 consumer complaints relating to telecommunications services, this was higher than the 912 complaints recorded the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 459 complaints.
Key statistics
- Total complaints
- 1008
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (459)
- Most reported state/territory
- California (117)
Where the complaints came from
Reports recorded on 1 April 2025 show 1008 complaints originating from 631 cities across 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 117 | 11.6% |
| Texas | 77 | 7.6% |
| Florida | 76 | 7.5% |
| New York | 58 | 5.8% |
| Arizona | 44 | 4.4% |
| Ohio | 42 | 4.2% |
| North Carolina | 38 | 3.8% |
| Georgia | 35 | 3.5% |
| Pennsylvania | 35 | 3.5% |
| Massachusetts | 32 | 3.2% |
| Other states and territories | 454 | 45.0% |
Location highlight
California had the widest distribution of complaints, with reports originating from 73 different cities.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 798 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 798 | 79.2% |
| Internet | 148 | 14.7% |
| TV | 39 | 3.9% |
| Radio | 11 | 1.1% |
| Emergency | 8 | 0.8% |
| Accessibility | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
798 complaints were recorded in this category, representing 79.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 459 | 57.5% |
| Billing | 128 | 16.0% |
| Availability (including rural call completion) | 56 | 7.0% |
| Equipment | 50 | 6.3% |
| Number Portability (keeping your number if you change providers) | 29 | 3.6% |
| Junk Faxes | 26 | 3.3% |
| Privacy | 17 | 2.1% |
| Interference (including signal jammers) | 15 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.6% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
148 complaints were recorded in this category, representing 14.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 62 | 41.9% |
| Availability | 42 | 28.4% |
| Interference | 20 | 13.5% |
| Equipment | 13 | 8.8% |
| Speed | 8 | 5.4% |
| Privacy | 3 | 2.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
39 complaints were recorded in this category, representing 3.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 43.6% |
| Availability | 9 | 23.1% |
| Loud Commercials | 4 | 10.3% |
| Indecency | 3 | 7.7% |
| Interference | 3 | 7.7% |
| Equipment | 1 | 2.6% |
| Privacy | 1 | 2.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 459 complaints relating to unwanted calls were recorded on this date, representing 45.5% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 746-6947 | 10 | 2.2% |
| (866) 457-0229 | 3 | 0.7% |
| (279) 242-5425 | 2 | 0.4% |
| (508) 938-9430 | 2 | 0.4% |
| (716) 262-5139 | 2 | 0.4% |
| (833) 209-4346 | 2 | 0.4% |
| (866) 450-5559 | 2 | 0.4% |
| (877) 200-5098 | 2 | 0.4% |
| (202) 709-9930 | 1 | 0.2% |
| (202) 984-3751 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 746-6947 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.