FCC Consumer Complaints – 2 April 2025
Introduction
On 2 April 2025, 1055 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 1008 complaints the day before. The complaints came from 53 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 501 complaints.
Key statistics
- Total complaints
- 1055
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (501)
- Most reported state/territory
- California (125)
Where the complaints came from
Reports recorded on 2 April 2025 show 1055 complaints originating from 697 cities across 53 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 125 | 11.8% |
| Texas | 76 | 7.2% |
| Florida | 71 | 6.7% |
| New York | 68 | 6.4% |
| Virginia | 49 | 4.6% |
| Pennsylvania | 43 | 4.1% |
| Colorado | 40 | 3.8% |
| North Carolina | 38 | 3.6% |
| New Jersey | 37 | 3.5% |
| Georgia | 36 | 3.4% |
| Other states and territories | 471 | 44.6% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 817 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 817 | 77.4% |
| Internet | 157 | 14.9% |
| TV | 53 | 5.0% |
| Radio | 22 | 2.1% |
| Emergency | 5 | 0.5% |
| Accessibility | 1 | 0.1% |
Phone complaints
817 complaints were recorded in this category, representing 77.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 501 | 61.3% |
| Billing | 108 | 13.2% |
| Availability (including rural call completion) | 58 | 7.1% |
| Equipment | 39 | 4.8% |
| Number Portability (keeping your number if you change providers) | 38 | 4.7% |
| Junk Faxes | 27 | 3.3% |
| Cramming (unauthorized charges on your phone bill) | 18 | 2.2% |
| Privacy | 13 | 1.6% |
| Interference (including signal jammers) | 11 | 1.3% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
157 complaints were recorded in this category, representing 14.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 57 | 36.3% |
| Availability | 43 | 27.4% |
| Interference | 23 | 14.6% |
| Speed | 16 | 10.2% |
| Privacy | 10 | 6.4% |
| Equipment | 8 | 5.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
53 complaints were recorded in this category, representing 5.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 24 | 45.3% |
| Billing | 10 | 18.9% |
| Indecency | 8 | 15.1% |
| Loud Commercials | 6 | 11.3% |
| Equipment | 4 | 7.5% |
| Interference | 1 | 1.9% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Unwanted calls
There were 501 complaints relating to unwanted calls on this date, representing 47.5% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 746-6947 | 6 | 1.2% |
| (833) 601-4379 | 5 | 1.0% |
| (279) 242-5425 | 3 | 0.6% |
| (833) 764-2840 | 2 | 0.4% |
| (866) 450-5559 | 2 | 0.4% |
| (866) 457-0072 | 2 | 0.4% |
| (877) 200-5098 | 2 | 0.4% |
| (888) 266-0849 | 2 | 0.4% |
| (201) 372-4362 | 1 | 0.2% |
| (201) 971-2252 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 746-6947 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.