FCC Consumer Complaints – April 2025
Introduction
The Federal Communications Commission recorded 24895 consumer complaints in April 2025 relating to telecommunications services, this represented a decline from the 25095 complaints recorded the month before. Reports were received from 56 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 11491 complaints.
Key statistics
- Total complaints
- 24895
- Days with complaint data
- 30
- Days with complaints
- 30
- States & territories reporting
- 56
- Most common issue
- Unwanted Calls (11491)
- Most reported state/territory
- California (2989)
Daily complaint activity
Across the month, the FCC recorded an average of 829.8 complaints per day. The highest daily total was 1170 complaints on 29 April 2025, while 21 days recorded more complaints than the monthly daily average. The quietest day was 13 April 2025, with 311 complaints, noticeably below the monthly average.
Each bar represents one day of the month. Taller bars indicate more complaints.
Where the complaints came from
In April 2025, the 24895 complaints recorded by the Federal Communications Commission were reported from 5498 cities across 56 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, a significant concentration was observed in District of Columbia, where Washington accounted for 72 of the 85 complaints recorded.
The table below summarises the number of complaints reported in each state and territory during the month, ordered by total reports.
| State/Territory | Complaints | Share |
|---|---|---|
| California | 2989 | 12.0% |
| Texas | 2011 | 8.1% |
| Florida | 1929 | 7.7% |
| New York | 1448 | 5.8% |
| Pennsylvania | 997 | 4.0% |
| North Carolina | 931 | 3.7% |
| Ohio | 875 | 3.5% |
| Georgia | 844 | 3.4% |
| New Jersey | 813 | 3.3% |
| Illinois | 790 | 3.2% |
| Other states and territories | 11254 | 45.2% |
Location highlight
Complaints in District of Columbia were heavily concentrated in Washington, which accounted for the majority of reports within the state.
What the complaints were about
Complaints recorded during the month related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 19097 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 19097 | 76.7% |
| Internet | 3911 | 15.7% |
| TV | 1073 | 4.3% |
| Radio | 499 | 2.0% |
| Emergency | 151 | 0.6% |
| Accessibility | 149 | 0.6% |
| Request for Dispute Assistance | 15 | 0.1% |
Phone complaints
19097 complaints were recorded in this category during the month, representing 76.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 11491 | 60.2% |
| Billing | 2812 | 14.7% |
| Equipment | 1391 | 7.3% |
| Availability (including rural call completion) | 1373 | 7.2% |
| Number Portability (keeping your number if you change providers) | 740 | 3.9% |
| Cramming (unauthorized charges on your phone bill) | 366 | 1.9% |
| Privacy | 336 | 1.8% |
| Interference (including signal jammers) | 255 | 1.3% |
| Junk Faxes | 249 | 1.3% |
| Slamming (change of your carrier without permission) | 69 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
3911 complaints were recorded in this category during the month, representing 15.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 1632 | 41.7% |
| Availability | 1034 | 26.4% |
| Interference | 420 | 10.7% |
| Speed | 322 | 8.2% |
| Equipment | 290 | 7.4% |
| Privacy | 213 | 5.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
1073 complaints were recorded in this category during the month, representing 4.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 412 | 38.4% |
| Availability | 272 | 25.3% |
| Loud Commercials | 129 | 12.0% |
| Indecency | 115 | 10.7% |
| Equipment | 62 | 5.8% |
| Interference | 53 | 4.9% |
| Privacy | 22 | 2.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Radio complaints
499 complaints were recorded in this category during the month, representing 2.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 157 | 31.5% |
| Pirate Radio | 122 | 24.4% |
| Indecency | 96 | 19.2% |
| Availability | 72 | 14.4% |
| Commercials/Promotions | 30 | 6.0% |
| Billing | 7 | 1.4% |
| Equipment | 7 | 1.4% |
A broad mix of issues was reported in this category, with Interference, Pirate Radio and Indecency among the most common.
Emergency complaints
151 complaints were recorded in this category during the month, representing 0.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 47 | 31.1% |
| Phone | 43 | 28.5% |
| Other | 32 | 21.2% |
| Tower | 29 | 19.2% |
A broad mix of issues was reported in this category, with Interference, Phone and Other among the most common.
Accessibility complaints
149 complaints were recorded in this category during the month, representing 0.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Closed Captioning on TV | 43 | 28.9% |
| Closed Captioning over the Internet | 38 | 25.5% |
| Telecommunications Relay Service (TRS) | 30 | 20.1% |
| Emergency Information on TV | 3 | 2.0% |
| Video Description | 3 | 2.0% |
| Hearing Aid Compatibility of Wireless Phones | 1 | 0.7% |
A broad mix of issues was reported in this category, with Closed Captioning on TV, Closed Captioning over the Internet and Telecommunications Relay Service (TRS) among the most common.
Unwanted calls
A total of 11491 complaints relating to unwanted calls were recorded on this date, representing 46.2% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 225-8017 | 9 | 0.1% |
| (513) 599-7464 | 7 | 0.1% |
| (773) 466-7206 | 6 | 0.1% |
| (508) 938-9430 | 5 | 0.0% |
| (800) 990-9130 | 5 | 0.0% |
| (201) 979-3879 | 4 | 0.0% |
| (771) 243-0501 | 4 | 0.0% |
| (771) 243-2141 | 4 | 0.0% |
| (833) 261-5681 | 4 | 0.0% |
| (916) 322-3350 | 4 | 0.0% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 324-9444 | 146 | 1.3% |
| (877) 200-5098 | 64 | 0.6% |
| (855) 682-0740 | 50 | 0.4% |
| (833) 746-6947 | 47 | 0.4% |
| (279) 242-5425 | 33 | 0.3% |
| (866) 450-3335 | 28 | 0.2% |
| (877) 396-0066 | 26 | 0.2% |
| (866) 457-0072 | 16 | 0.1% |
| (555) 555-5555 | 8 | 0.1% |
| (877) 556-9255 | 8 | 0.1% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (888) 324-9444 stood out as the most frequently reported business contact number.
- (833) 225-8017 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.