FCC Consumer Complaints – 13 April 2025
Introduction
A total of 311 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 13 April 2025, this represented a decline from the 441 complaints recorded the day before. Reports were received from 42 states and territories, with New York recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 311
- States & territories reporting
- 42
- Most common issue
- Unwanted Calls (80)
- Most reported state/territory
- New York (30)
Where the complaints came from
A total of 311 complaints were recorded on 13 April 2025, with reports originating from 247 cities in 42 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| New York | 30 | 9.6% |
| California | 29 | 9.3% |
| Florida | 27 | 8.7% |
| Texas | 23 | 7.4% |
| Ohio | 19 | 6.1% |
| Pennsylvania | 15 | 4.8% |
| North Carolina | 13 | 4.2% |
| Washington | 12 | 3.9% |
| Illinois | 11 | 3.5% |
| Indiana | 10 | 3.2% |
| Other states and territories | 122 | 39.2% |
Location highlight
Complaints in California were reported across 27 cities, the widest spread observed on this date.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 208 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 208 | 66.9% |
| Internet | 58 | 18.6% |
| TV | 23 | 7.4% |
| Radio | 14 | 4.5% |
| Accessibility | 5 | 1.6% |
| Emergency | 3 | 1.0% |
Phone complaints
208 complaints were recorded in this category, representing 66.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 80 | 38.5% |
| Billing | 39 | 18.8% |
| Availability (including rural call completion) | 28 | 13.5% |
| Equipment | 26 | 12.5% |
| Number Portability (keeping your number if you change providers) | 12 | 5.8% |
| Privacy | 9 | 4.3% |
| Cramming (unauthorized charges on your phone bill) | 6 | 2.9% |
| Interference (including signal jammers) | 5 | 2.4% |
| Slamming (change of your carrier without permission) | 2 | 1.0% |
| Junk Faxes | 1 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
58 complaints were recorded in this category, representing 18.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 43.1% |
| Interference | 11 | 19.0% |
| Availability | 10 | 17.2% |
| Speed | 6 | 10.3% |
| Privacy | 5 | 8.6% |
| Equipment | 1 | 1.7% |
Billing and Interference were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.