FCC Consumer Complaints – 12 April 2025
Introduction
On Saturday, 12 April 2025, 441 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 964 complaints recorded the previous day. The complaints came from 46 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 166 complaints.
Key statistics
- Total complaints
- 441
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (166)
- Most reported state/territory
- California (67)
Where the complaints came from
The 441 complaints recorded on 12 April 2025 were submitted from 318 cities across 46 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 67 | 15.2% |
| Florida | 36 | 8.2% |
| Texas | 28 | 6.3% |
| North Carolina | 24 | 5.4% |
| Massachusetts | 21 | 4.8% |
| New York | 19 | 4.3% |
| Georgia | 17 | 3.9% |
| Michigan | 17 | 3.9% |
| Colorado | 16 | 3.6% |
| Ohio | 16 | 3.6% |
| Other states and territories | 180 | 40.8% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 301 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 301 | 68.3% |
| Internet | 80 | 18.1% |
| TV | 28 | 6.3% |
| Radio | 25 | 5.7% |
| Emergency | 4 | 0.9% |
| Accessibility | 2 | 0.5% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
301 complaints were recorded in this category, representing 68.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 166 | 55.1% |
| Billing | 34 | 11.3% |
| Equipment | 28 | 9.3% |
| Availability (including rural call completion) | 27 | 9.0% |
| Number Portability (keeping your number if you change providers) | 20 | 6.6% |
| Cramming (unauthorized charges on your phone bill) | 10 | 3.3% |
| Privacy | 9 | 3.0% |
| Interference (including signal jammers) | 6 | 2.0% |
| Junk Faxes | 1 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
80 complaints were recorded in this category, representing 18.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 31.3% |
| Availability | 22 | 27.5% |
| Interference | 12 | 15.0% |
| Privacy | 9 | 11.3% |
| Speed | 9 | 11.3% |
| Equipment | 3 | 3.8% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Interference.
Unwanted calls
A total of 166 complaints relating to unwanted calls were recorded on this date, representing 37.6% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 450-3335 | 7 | 4.2% |
| (888) 324-9444 | 2 | 1.2% |
| (202) 743-9317 | 1 | 0.6% |
| (208) 254-8172 | 1 | 0.6% |
| (208) 464-0435 | 1 | 0.6% |
| (216) 497-9254 | 1 | 0.6% |
| (219) 802-1313 | 1 | 0.6% |
| (224) 217-9791 | 1 | 0.6% |
| (252) 228-1694 | 1 | 0.6% |
| (254) 512-1458 | 1 | 0.6% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (866) 450-3335 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.