FCC Consumer Complaints – 11 April 2025
Introduction
On Friday, 11 April 2025, the Federal Communications Commission recorded 964 consumer complaints relating to telecommunications services, this was lower than the 1021 complaints recorded the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 504 complaints.
Key statistics
- Total complaints
- 964
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (504)
- Most reported state/territory
- California (108)
Where the complaints came from
Across 661 cities in 50 states and territories, a total of 964 complaints were recorded on 11 April 2025. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 108 | 11.2% |
| Texas | 94 | 9.8% |
| Florida | 84 | 8.7% |
| North Carolina | 52 | 5.4% |
| New York | 49 | 5.1% |
| Arizona | 30 | 3.1% |
| New Jersey | 30 | 3.1% |
| Pennsylvania | 30 | 3.1% |
| Ohio | 29 | 3.0% |
| Virginia | 29 | 3.0% |
| Other states and territories | 429 | 44.5% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 766 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 766 | 79.5% |
| Internet | 127 | 13.2% |
| TV | 41 | 4.3% |
| Radio | 18 | 1.9% |
| Accessibility | 8 | 0.8% |
| Emergency | 4 | 0.4% |
Phone complaints
766 complaints were recorded in this category, representing 79.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 504 | 65.8% |
| Billing | 103 | 13.4% |
| Availability (including rural call completion) | 49 | 6.4% |
| Equipment | 47 | 6.1% |
| Number Portability (keeping your number if you change providers) | 28 | 3.7% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.4% |
| Junk Faxes | 9 | 1.2% |
| Privacy | 9 | 1.2% |
| Interference (including signal jammers) | 6 | 0.8% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
127 complaints were recorded in this category, representing 13.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 59 | 46.5% |
| Availability | 39 | 30.7% |
| Equipment | 10 | 7.9% |
| Interference | 8 | 6.3% |
| Speed | 7 | 5.5% |
| Privacy | 4 | 3.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
41 complaints were recorded in this category, representing 4.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 43.9% |
| Availability | 10 | 24.4% |
| Loud Commercials | 6 | 14.6% |
| Indecency | 4 | 9.8% |
| Equipment | 2 | 4.9% |
| Interference | 1 | 2.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
504 complaints relating to unwanted calls were recorded on this date, accounting for 52.3% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 324-9444 | 10 | 2.0% |
| (866) 450-3335 | 7 | 1.4% |
| (877) 200-5098 | 4 | 0.8% |
| (833) 764-7270 | 2 | 0.4% |
| (833) 815-7754 | 2 | 0.4% |
| (858) 326-0646 | 2 | 0.4% |
| (913) 320-9719 | 2 | 0.4% |
| (203) 404-3263 | 1 | 0.2% |
| (206) 240-8994 | 1 | 0.2% |
| (208) 759-1799 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (888) 324-9444 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.