FCC Consumer Complaints – 10 April 2025
Introduction
On Thursday, 10 April 2025, the Federal Communications Commission recorded 1021 consumer complaints relating to telecommunications services, complaint volume increased from 959 complaints the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 505 complaints.
Key statistics
- Total complaints
- 1021
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (505)
- Most reported state/territory
- California (123)
Where the complaints came from
The 1021 complaints recorded on 10 April 2025 were submitted from 672 cities across 51 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 123 | 12.0% |
| Texas | 80 | 7.8% |
| Florida | 77 | 7.5% |
| New York | 67 | 6.6% |
| North Carolina | 56 | 5.5% |
| Colorado | 44 | 4.3% |
| Michigan | 38 | 3.7% |
| Pennsylvania | 34 | 3.3% |
| Ohio | 29 | 2.8% |
| Virginia | 28 | 2.7% |
| Other states and territories | 443 | 43.4% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 798 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 798 | 78.2% |
| Internet | 167 | 16.4% |
| TV | 36 | 3.5% |
| Radio | 15 | 1.5% |
| Accessibility | 3 | 0.3% |
| Emergency | 2 | 0.2% |
Phone complaints
798 complaints were recorded in this category, representing 78.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 505 | 63.3% |
| Billing | 117 | 14.7% |
| Equipment | 60 | 7.5% |
| Availability (including rural call completion) | 54 | 6.8% |
| Number Portability (keeping your number if you change providers) | 24 | 3.0% |
| Cramming (unauthorized charges on your phone bill) | 14 | 1.8% |
| Privacy | 12 | 1.5% |
| Interference (including signal jammers) | 7 | 0.9% |
| Junk Faxes | 3 | 0.4% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
167 complaints were recorded in this category, representing 16.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 74 | 44.3% |
| Availability | 47 | 28.1% |
| Equipment | 16 | 9.6% |
| Interference | 11 | 6.6% |
| Speed | 10 | 6.0% |
| Privacy | 9 | 5.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
36 complaints were recorded in this category, representing 3.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 61.1% |
| Availability | 3 | 8.3% |
| Equipment | 3 | 8.3% |
| Indecency | 2 | 5.6% |
| Interference | 2 | 5.6% |
| Loud Commercials | 2 | 5.6% |
| Privacy | 2 | 5.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
505 complaints relating to unwanted calls were recorded on this date, accounting for 49.5% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 450-3335 | 5 | 1.0% |
| (303) 348-9491 | 3 | 0.6% |
| (888) 324-9444 | 3 | 0.6% |
| (360) 417-2062 | 2 | 0.4% |
| (555) 555-5555 | 2 | 0.4% |
| (877) 200-5098 | 2 | 0.4% |
| (202) 410-7000 | 1 | 0.2% |
| (207) 419-3327 | 1 | 0.2% |
| (208) 276-8713 | 1 | 0.2% |
| (209) 843-6488 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (866) 450-3335 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.