FCC Consumer Complaints – 9 April 2025
Introduction
A total of 959 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Wednesday, 9 April 2025, complaint volume increased from 939 complaints the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 485 complaints recorded.
Key statistics
- Total complaints
- 959
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (485)
- Most reported state/territory
- California (123)
Where the complaints came from
The 959 complaints recorded on 9 April 2025 were submitted from 659 cities across 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 123 | 12.8% |
| Florida | 78 | 8.1% |
| Texas | 76 | 7.9% |
| New York | 65 | 6.8% |
| Ohio | 41 | 4.3% |
| North Carolina | 38 | 4.0% |
| Pennsylvania | 34 | 3.5% |
| Georgia | 29 | 3.0% |
| Illinois | 29 | 3.0% |
| Michigan | 28 | 2.9% |
| Other states and territories | 415 | 43.3% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 747 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 747 | 77.9% |
| Internet | 157 | 16.4% |
| TV | 34 | 3.5% |
| Radio | 14 | 1.5% |
| Accessibility | 4 | 0.4% |
| Emergency | 3 | 0.3% |
Phone complaints
747 complaints were recorded in this category, representing 77.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 485 | 64.9% |
| Billing | 91 | 12.2% |
| Equipment | 52 | 7.0% |
| Availability (including rural call completion) | 42 | 5.6% |
| Number Portability (keeping your number if you change providers) | 30 | 4.0% |
| Cramming (unauthorized charges on your phone bill) | 17 | 2.3% |
| Privacy | 15 | 2.0% |
| Junk Faxes | 8 | 1.1% |
| Interference (including signal jammers) | 6 | 0.8% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
157 complaints were recorded in this category, representing 16.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 54 | 34.4% |
| Availability | 49 | 31.2% |
| Speed | 18 | 11.5% |
| Interference | 14 | 8.9% |
| Equipment | 11 | 7.0% |
| Privacy | 11 | 7.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
34 complaints were recorded in this category, representing 3.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 41.2% |
| Availability | 10 | 29.4% |
| Interference | 3 | 8.8% |
| Indecency | 2 | 5.9% |
| Privacy | 2 | 5.9% |
| Loud Commercials | 1 | 2.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 485 complaints relating to unwanted calls were recorded on this date, representing 50.6% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 450-3335 | 7 | 1.4% |
| (888) 324-9444 | 6 | 1.2% |
| (279) 242-5425 | 2 | 0.4% |
| (877) 200-5098 | 2 | 0.4% |
| (877) 396-0066 | 2 | 0.4% |
| (971) 231-3096 | 2 | 0.4% |
| (201) 267-1193 | 1 | 0.2% |
| (201) 379-4178 | 1 | 0.2% |
| (202) 599-4445 | 1 | 0.2% |
| (205) 552-7913 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (866) 450-3335 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.