FCC Consumer Complaints – 14 April 2025
Introduction
The Federal Communications Commission recorded 864 consumer complaints on 14 April 2025 relating to telecommunications services, complaint volume increased from 311 complaints the day before. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 864
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (334)
- Most reported state/territory
- California (100)
Where the complaints came from
The 864 complaints recorded on 14 April 2025 were submitted from 604 cities across 49 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 100 | 11.6% |
| Texas | 85 | 9.8% |
| Florida | 72 | 8.3% |
| Pennsylvania | 43 | 5.0% |
| New York | 39 | 4.5% |
| Georgia | 29 | 3.4% |
| Ohio | 29 | 3.4% |
| New Jersey | 28 | 3.2% |
| Virginia | 28 | 3.2% |
| Michigan | 27 | 3.1% |
| Other states and territories | 384 | 44.4% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 634 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 634 | 73.4% |
| Internet | 160 | 18.5% |
| TV | 51 | 5.9% |
| Radio | 12 | 1.4% |
| Accessibility | 4 | 0.5% |
| Emergency | 3 | 0.3% |
Phone complaints
634 complaints were recorded in this category, representing 73.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 334 | 52.7% |
| Billing | 137 | 21.6% |
| Equipment | 52 | 8.2% |
| Availability (including rural call completion) | 49 | 7.7% |
| Number Portability (keeping your number if you change providers) | 28 | 4.4% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.7% |
| Interference (including signal jammers) | 8 | 1.3% |
| Privacy | 6 | 0.9% |
| Junk Faxes | 4 | 0.6% |
| Slamming (change of your carrier without permission) | 4 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
160 complaints were recorded in this category, representing 18.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 59 | 36.9% |
| Availability | 44 | 27.5% |
| Interference | 19 | 11.9% |
| Equipment | 14 | 8.8% |
| Speed | 14 | 8.8% |
| Privacy | 10 | 6.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
51 complaints were recorded in this category, representing 5.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 41.2% |
| Availability | 12 | 23.5% |
| Indecency | 8 | 15.7% |
| Loud Commercials | 7 | 13.7% |
| Equipment | 1 | 2.0% |
| Interference | 1 | 2.0% |
| Privacy | 1 | 2.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
A total of 334 complaints relating to unwanted calls were recorded on this date, representing 38.7% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 324-9444 | 5 | 1.5% |
| (877) 396-0066 | 3 | 0.9% |
| (833) 836-5292 | 2 | 0.6% |
| (833) 879-3071 | 2 | 0.6% |
| (201) 731-3488 | 1 | 0.3% |
| (202) 215-9719 | 1 | 0.3% |
| (205) 666-0052 | 1 | 0.3% |
| (206) 603-9998 | 1 | 0.3% |
| (214) 286-5593 | 1 | 0.3% |
| (214) 465-7947 | 1 | 0.3% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (888) 324-9444 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.